We are seeking a dedicated Customer Care Executive to join our team and be the voice of our brand The ideal candidate will handle customer interactions through calls social media messages and other communication channels with professionalism and efficiency They will provide accurate product information address customer queries and complaints and ensure a seamless customer experience Proficiency in report-making and fluency in Malayalam English and Hindi are essential Responsibilities Customer Interaction Attend and respond to customer inquiries and complaints via calls emails and social media platforms promptly and professionally Provide detailed product information and resolve queries regarding product usage benefits and availability Complaint Resolution Handle escalations with patience and professionalism Collaborate with other departments to resolve issues efficiently and ensure customer satisfaction Reporting Documentation Maintain accurate records of customer interactions queries and complaints Generate daily weekly and monthly reports to track customer service metrics and identify areas for improvement Language Proficiency Communicate fluently in Malayalam English and Hindi to cater to diverse customer needs Other Tasks Assist with customer feedback collection and contribute to product improvement discussions Stay updated with product knowledge and company policies Perform additional administrative duties as needed Expected Qualities Essential Skills Strong verbal and written communication skills in Malayalam English and Hindi Proficiency in creating and maintaining detailed reports using MS Office tools like Excel and Word Ability to handle customer concerns with empathy and problem-solving skills Professional Traits High degree of patience professionalism and customer-centric mindset Excellent organizational and multitasking skills Proactive and adaptable to a quick-paced environment Educational and Experience Requirements Minimum qualification Graduate or equivalent Prior experience in customer service is preferred but not mandatory for entry-level positions For managerial roles a minimum of 3 years of relevant experience is required Pay Scale Customer Care Executive 12 500 to 18 000 per month Managerial Candidates 18 000 to 25 000 per month Job Types Full-time Permanent Pay 12 500 00 - 25 000 00 per month Work Location In person

📌 Customer Care Executive (Kerala)
🏢 Thoughtfinity Private
📍 Kerala