Roles Responsibilities - Be incharge of running and managing the team daily - Set targets for all team members to meet up with - Schedule and organize shift patterns for team members to ensure that customers are never left unattended to - Understand all organizations products services procedures and guidelines and communicate same to all team members - Prepare forecasts and budgets for the team - Monitor all calls to ensure that due procedures and quality standards are strictly adhered to - Facilitate and organize training session for all agents and participate in recruitment of recent team members - Recommend technical support needed to enhance job performance at the contact center - Conduct regular review of all contact center agents performance and organize training sessions for under performers - Submit regular reports to management and seek new ideas and strategies to improve team performance - Keep up with trends and happenings in the industry and ensuring adherence to industry standards - Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times Qualification Experience - Graduate with minimum 1-5 years of sales business development experience Min 1-3 Year in Team Handling profile from Insurance into Online Offline or Digital Sales Good Communication Convincing Selling Skills Languages known - English Hindi Schedule - Day shift Weekend availability Supplemental pay types - Performance bonus Quarterly bonus Yearly bonus Cell phone reimbursement Work Location In person Interested candidates can Whatsapp their CV call at 92015 96497 Job Types Full-time Permanent Job Type Full-time Pay 10 000 00 - 22 000 00 per month Benefits Cell phone reimbursement Health insurance Schedule Day shift Supplemental Pay Performance bonus Quarterly bonus Yearly bonus Experience total work 1 year Preferred Work Location In person Job Type Full-time Pay 10 000 00 - 24 000 00 per month Benefits Cell phone reimbursement Health insurance Experience total work 1 year Preferred Work Location In person