Customer Service and Support Location Bangalore India Job Title Team Leader Operations Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance We partner with ambitious progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations LOCATION Bangalore YEARS OF EXPERIENCE 5 years experience Your key priorities and responsibilities include and not limited to Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly Identify performance related issues develop an action plan for improvement implement corrective action up to and including termination of employment Ensure service delivered to our customers meets contractual Key Performance Indicator KPIs and financial expectations Communicate expectations to employees and provide timely updates Provide subject matter expertise in handling escalated customer calls as needed Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input Schedule and organize team activities Stay current on internal work processes policies and procedures Attend required manager development training Promote the Concentrix values through both behavior and attitude including being an advocate for team members Personal Attributes Competencies Teamwork Collaboration - Demonstrated Competence Creative Problem solving - Demonstrated Competence Integrity Trustworthiness - Demonstrated Competence Willingness to work shifts as necessary Judgment and Decision Making - Demonstrated Competence Educational qualification Graduate Disclaimer - Neither Concentrix nor any authorized 3rd party who assist with our recruitment process ever ask candidates for recruitment processing or any other kind of fees in exchange for offer letters from Concentrix Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities Location IND Bangalore - Manyata Blk D4 1st Flr Language Requirements Time Type Full time2025-09-16If you are a California resident by submitting your information you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

📌 Team Leader, Operations (Karnataka)
🏢 Concentrix
📍 Karnataka