Career Area Product Support Your Work Shapes the World at Caterpillar Inc When you join Caterpillar you re joining a global team who cares not just about the work we do - but also about each other We are the makers problem solvers and future world builders who are creating stronger more sustainable communities We don t just talk about progress and innovation here - we make it happen with our customers where we work and live Together we are building a better world so we can all enjoy living in it Role Definition Caterpillar is hiring a Product Service Engineer In this role you will support Compact Track Loaders CTL and Skid Steer Loaders SSL out of Thiruvallur India You will be responsible for improving quality managing product issues supporting dealers supporting customers ensuring product acceptance and improving customer satisfaction As Product Service Engineer your responsibilities will include but are not limited to Service Engineering Improve product quality repairability maintenance and serviceability Deliver service publications and communicate product improvements outward and across the organization Continuous Improvement Work with Caterpillar dealers customers engineering teams and production facilities to improve product quality Product Problem Management Manage product issues escalate priorities gather data support root cause investigations communicate status achievements roadblock and lead cross-functional teams to resolve problems New Product Introduction Provide the Voice of the Customer VOC Voice of Dealer VOD and influence designs early in the design process to meet the VOC VOD requirements Responsible for publication of the operator manual service manuals technical publications and responsible for parts stocking Basic Qualifications Education Degree in accredited Engineering curriculum Job Experience 12 yrs of relevant industry experience in Construction Equipment Mining Equipment or Automotive Experience in product development with design manufacturing supply chain and test teams Technical Expertise Expertise in electrical electronic systems mechanical systems engine systems structures integrated systems and general design engineering Proficient in troubleshooting and diagnosing issues on construction equipment Top Candidates will also have Caterpillar Experience Experience working with Caterpillar Caterpillar dealers and or customers Job Experience Experience in New Product Introduction programs Six sigma black belt certified Effective Communications Experience communicating complex issues downward upward across and outward Ability to work flexibly across time zones with cross functional and multi-cultural teams Customer Focus Experience working with customers and prioritizing customer needs in improving the product Relocation is available for this position Posting Dates July 28 2025 - August 5 2025 Caterpillar is an Equal Prospect Employer Qualified applicants of any age are encouraged to apply Not ready to apply Join our Talent Community

📌 Product Service Engineer (Tamil Nadu)
🏢 Caterpillar
📍 Tamil Nadu