Job Summary We are looking for a proactive and detail-oriented Key Account Executive - Operations to manage the end to-end operational activities for strategic clients In this role you will act as the primary operational liaison ensuring smooth coordination timely execution of logistics services and a high standard of customer satisfaction You will work closely with internal departments and external partners to ensure service excellence and continuous improvement Key Responsibilities 1 Customer Support Escalation Management o Address and resolve customer inquiries and escalations via email and phone o Coordinate pickups and deliveries for major clients ensuring timely and efficient service 2 Operational Reporting Performance Analysis o Prepare and analyze service level performance reports sales data and reports on shortages excesses and damages to assess regional performance o Investigate and resolve issues related to Proof of Delivery POD discrepancies including shortages excesses and damages 3 Warehouse Dispatch Coordination o Collaborate with warehouse teams to address dispatch-related queries and complaints ensuring smooth operations 4 Vendor Transportation Management o Coordinate with vendors and vehicle owners to manage transportation logistics effectively o Ensure compliance with service agreements and maintain strong vendor relationships 5 Operational Reviews Communication o Organize and lead conference calls for operational reviews facilitating communication between departments o Monitor the Head Office operations team reporting any issues or challenges to senior management 6 Client Relationship Management o Develop and maintain strong relationships with key clients and industry stakeholders o Collaborate with sales and customer service teams to ensure seamless onboarding and service delivery Qualifications o Bachelor s degree in business Logistics Supply Chain Management or related field 4 years of experience in Key Account Executive Operations or client servicing preferably in logistics Strong understanding of logistics operations Excellent communication negotiation and interpersonal skills Proficient in CRM systems and MS Office Excel PowerPoint Word Ability to multitask and manage priorities in a fast-paced environment Preferred Skills Experience with international logistics Knowledge of Incoterms trade compliance and transportation regulations Proficiency in additional languages depending on regional needs What We Offer Market-competitive salary and performance-based incentives Professional development and growth opportunities Dynamic and collaborative work environment Job Type Full-time Pay 25 000 00 - 35 000 00 per month Schedule Day shift Language English Preferred Work Location In person

📌 Key Account Executive Operations (Maharashtra)
🏢 PANNEST INTEGRATED SERVICES
📍 Maharashtra