To manage and maintain relationships with homebuyers after the sales transaction ensuring timely documentation payment follow-ups issue resolution and smooth possession process 1 Post-Sales Coordination Confirm booking details and send booking confirmation to the customer Coordinate with the sales and accounts team to ensure a smooth handover of customer records 2 Documentation Agreements Prepare and share sales agreements allotment letters and payment schedules Ensure timely signing of agreements and collection of KYC documents Coordinate with legal for registration-related documentation 3 Payment Follow-up Track the customer s payment milestones as per the payment plan Send reminders for due payments Share receipts and resolve billing-related queries 4 Customer Communication Service Act as the single point of contact for all post-sale customer queries Handle emails calls or visits related to changes delays or clarifications Maintain polite professional and solution-oriented communication 5 Construction Updates Possession Send regular updates on construction progress Coordinate site visits handover processes and snag list rectifications before possession Prepare and share possession letters and assist with registration formalities 6 CRM System Reporting Maintain accurate records of customer interaction in CRM software Generate reports on payment status handovers customer satisfaction etc Escalate serious complaints to higher management if required 7 Cross-functional Coordination Work closely with sales accounts legal and engineering teams to resolve customer concerns quickly and accurately Skills Required Strong communication written and verbal Knowledge of real estate documentation RERA and property law basics Patience and professionalism in handling difficult customers Positive command of Excel CRM tools and email etiquette Job Type Full-time Pay 12 000 00 - 18 000 00 per month Benefits Health insurance Paid sick time Paid time off Provident Fund Schedule Day shift Supplemental Pay Yearly bonus Work Location In person

📌 Crm Executive (West Bengal)
🏢 Doff Estatesnsultants
📍 West Bengal