Responsibilities Handle end-to-end SAP CRM-ISU implementation and support activities independently Lead requirement gathering business discussions and process design with clients Manage key Utility processes like Move-in Move-out Disconnection Reconnection Contract Order Management Customer Service Front Office MDT Prepare high-quality Functional Specifications Process Documents and design deliverables Troubleshoot issues effectively using strong debugging analysis and root-cause methods Coordinate with cross-functional teams FICA Billing DM IDEX etc for seamless integration Act as a client-facing lead ensuring timely delivery clear communication and stakeholder alignment Additional Responsibilities Location of posting - Infosys Ltd is committed to ensuring you have the best experience throughout your journey with us We currently have open positions in a number of locations across India - Bangalore Pune Hyderabad Chennai Chandigarh Trivandrum Indore Nagpur Mangalore Noida Bhubaneswar Kolkata Coimbatore Jaipur Hubli Vizag While we work in accordance with business requirements we shall strive to offer you the location of your choice where possible Technical and Qualified Requirements Minimum 5 years of experience in the SAP CRM-ISU landscape covering both implementation and support Strong domain understanding of Electricity Gas and Water Utility industries Expertise in CRM-ISU processes Move in Out Recon Discon Orders Contracts Customer Service MDT Hands-on in IC WebClient Navigation Bar Profiles Business Role creation and Number Range configuration Knowledge of CRM Middleware BDocs replication MDT Product setup and BRF configuration Familiarity with major CRM and ISU tables plus ability to draft detailed FS and business documents Understanding of integration with SAP Non-SAP systems including FICA Billing Device Management IDEX etc Preferred Skills Technology- SAP ISU Billing- SAP IS- Utilities Educational Requirements Bachelor of Engineering Service Line Enterprise Package Application Services

📌 Sap Crm Isu Consultant (Bengaluru)
🏢 Infosys
📍 Bengaluru