About LuxuryKase LuxuryKase is a premium phone case brand dedicated to offering stylish high-quality accessories that combine elegance and functionality We are seeking a motivated E-commerce Operations Specialist to join our team and enhance our customer experience through effective management of our Shopify store s abandoned cart recovery and non-delivery report NDR processes Job Responsibilities Abandoned Cart Recovery Monitor and analyze abandoned cart data on our Shopify platform implement strategies to recover lost sales and optimize email SMS campaigns to re-engage customers NDR Management Track and resolve non-delivery reports coordinate with logistics partners to address delivery issues and ensure timely communication with customers to maintain satisfaction Customer Experience Respond to customer inquiries related to abandoned carts and delivery issues ensuring a seamless and professional experience aligned with LuxuryKase s brand values Data Analysis Use Shopify analytics and third-party tools to track performance metrics identify trends and suggest improvements to reduce cart abandonment and NDR rates Campaign Optimization Collaborate with the marketing team to refine abandoned cart email flows discount strategies and customer retention initiatives Process Improvement Develop and implement SOPs for handling abandoned carts and NDRs to streamline operations and improve efficiency Requirements Experience 1-2 years of experience in e-commerce operations preferably with Shopify focusing on abandoned cart recovery or customer service Skills Familiarity with Shopify s admin panel and apps like Klaviyo Gorgias or similar tools for abandoned cart and customer support Strong understanding of logistics and NDR resolution processes Excellent communication skills for customer-facing interactions Analytical mindset with the ability to interpret data and make data-driven decisions Qualities Detail-oriented proactive and customer-centric with a passion for delivering luxury experiences Education Bachelor s degree in business marketing or a related field preferred but not mandatory Bonus Experience with luxury or fashion e-commerce brands and knowledge of email marketing best practices Why Join LuxuryKase Be part of a growing luxury brand with a focus on quality and customer satisfaction Opportunity to take ownership of critical e-commerce processes and make a direct impact on sales Collaborative and dynamic work environment with room for growth Job Types Full time Permanent Pay 12 000 00 - 20 000 00 per month Benefits Cell phone reimbursement Internet reimbursement Work Location In person Speak with the employer 91 (phone hidden)

📌 Customer Success Manager (New Delhi)
🏢 Luxury Kase
📍 New Delhi