Security Operations Service Delivery Program Manager Experience 13-16 Years Reporting To Director - Information Security Division Location Bengaluru Hybrid as per business needs Minimum 2 days week in office Role Summary The Security Operations Service Delivery Program Manager is responsible for end-to-end ownership delivery excellence and continuous improvement of cybersecurity operations The role requires deep operational expertise across Endpoint Security Operations Vulnerability Management Operations Cloud Security Operations combined with strong delivery planning program leadership and financial accountability Endpoint Security Operations Own end-to-end global delivery of endpoint security function services including EDR XDR NGAV device control endpoint firewall and endpoint hardening Drive strategy planning execution for endpoint security tool deployments across Sony landscape and subsidiaries ensure the following Implementation of the plan on timely basis Resolve challenges issues faced in execution with support from Sr leadership Provide consolidated report to Sr Executive Leadership Ensure KPIs are met discussed and modified as per business need Identify potential blockers risks proactively develop creative solutions mitigation secure approval on the plans from Sr Leadership Ensure 24x7 monitoring alert triage investigation containment and remediation of endpoint threats Lead response to malware outbreaks ransomware incidents insider threat scenarios and zero-day exploits Vulnerability Management Operations Own the complete vulnerability management lifecycle across endpoints servers network devices cloud workloads applications Drive strategy planning execution for vulnerability management tool deployments across company landscape and subsidiaries ensure the following Implementation of the plan on timely basis Resolve challenges issues faced in execution with support from Sr leadership Provide consolidated reporting to Sr Executive Leadership Ensure KPIs are met discussed and changed as per business need Identify potential blockers risks proactively develop creative solutions mitigation secure approval on the plans from Sr Leadership Drive remediation SLAs in partnership with infrastructure cloud and application teams Provide executive-level vulnerability exposure risk trending and compliance reporting Cloud Security Operations Manage security operations across public and hybrid cloud environments including AWS Azure and GCP Drive strategy planning execution for cloud operations management across company landscape and subsidiaries ensure the following Implementation of the plan on timely basis Resolve challenges issues faced in execution with support from Sr leadership Provide consolidated reporting to Sr Executive Leadership Ensure KPIs are met discussed and changed as per business need Identify potential blockers risks proactively develop creative solutions mitigation secure approval on the plans from Sr Leadership Ensure continuous cloud compliance detection and remediation of misconfigurations and cloud incident response Partner with Cloud Engineering and DevOps teams to implement security guardrails automation and security-as-code Mandatory Skills - Delivery Planning Strategy Program Leadership Financial Acumen Strategic Creative Thinking Ability to design pragmatic security solutions that balance risk reduction user experience operational feasibility and cost Develop multi-year service product roadmaps Ability to build multi-year security budgets forecasts and investment roadmaps Proven capability to develop business cases ROI analysis and cost-benefit assessments for security investments Demonstrated ability to think strategically and creatively to solve complex multi-dimensional security challenges Ability to integrate new technologies Ex AI within operations delivery process Delivery Planning Global Execution Strategy Proven experience in planning and executing large-scale global cybersecurity operations delivery programs across multiple geo-locations time zones Ability to define clear delivery models rollout strategies pilot phased wave-based milestones dependencies and success metrics Hands-on leadership experience in enterprise-wide rollout of security tools including EDR XDR CSPM CWPP vulnerability Strong coordination skills across OEMs MSSPs internal IT cloud teams and business stakeholders Demonstrated success in driving cost optimization through license optimization vendor consolidation automation and operational efficiency improvements Executive Communication Decision Support Strong managerial courage ability to dialogue with Directors above Sr Directors VP SVPs achieve consensus on views plans Ability to communicate complex security delivery status risks and financial insights clearly to executive and board-level stakeholders Robust capability to translate technical delivery details into business impact risk exposure and decision options Experience handling escalations trade-offs and prioritization decisions at senior leadership levels Qualifications Certifications Bachelor s degree in engineering Computer Science or related discipline Master s degree MBA MS - Preferred Strong background in Cybersecurity Operations CISSP CISM Cloud Security Certifications - CISSP or CISM Mandatory ISO 27001 Lead Implementer Auditor - Optional Department Electronics Entertainment Skills Required Program Management Cybersecurity Service Management Service Delivery Management Service Delivery Manager Operations Security Services Years Of Exp 13 to 16 Years Education Qualification Bachelor s degree in engineering Computer Science or related discipline o Master s degree MBA MS - Preferred o Strong background in Cybersecurity Operations o CISSP CISM Cloud Security Certifications - CISSP or CISM Mandatory o ISO 27001 Lead Designation Associate Director

📌 Security Operations Service Delivery & Program Manager (Bengaluru)
🏢 Sony India Software Centre
📍 Bengaluru