Job Summary We are seeking a professional and patient-focused Front Office Executive to manage reception activities patient registration billing and deliver excellent customer service in the hospital The ideal candidate should possess strong communication skills proficient computer knowledge and the ability to interact with patients politely and efficiently Key Responsibilities Greet and assist patients attendants and visitors at the reception Perform patient registration OPD IPD admission and demographic data entry in the HIS EMR system Manage appointment scheduling doctor consultations and queue coordination Handle billing activities OPD billing emergency billing advance payments IPD billing updates and discharge billing support Guide patients regarding departments diagnostic services and process flow Maintain cash collection records daily cash closing and handover to accounts Answer phone calls provide information and route calls to appropriate departments Coordinate with nursing doctors lab radiology and other departments for smooth patient flow Verify patient documents ID proof insurance TPA documents referral letters Manage waiting area discipline patient grievances and escalate issues when required Maintain front office logs registers and daily MIS reports Ensure cleanliness safety and comfort for patients in the reception area Requirements Graduate in any discipline BHM MBA in Healthcare preferred 1-3 years of experience in hospital front office or customer service Good communication skills in English Hindi local language preferred Proficiency in MS Office and Hospital Information System HIS Pleasant personality patience and ability to handle pressure situations Willingness to work in rotational shifts Key Skills Patient Handling Communication Soft Skills OPD IPD Billing HIS EMR Knowledge Appointment Queue Management Cash Handling Multitasking Problem Solving Customer Service Job Types Full time Permanent Pay 8 163 89 - 26 822 35 per month Benefits Flexible schedule Leave encashment Paid sick time Paid time off Ability to commute relocate Darbhanga Bihar Reliably commute or planning to relocate before starting work Preferred Work Location In person

📌 Front Office Executive (Darbhanga)
🏢 Swami vivekananda cancer hospital, darbhanga
📍 Darbhanga