Key Responsibilities Maintain and update customer information in the CRM system accurately Handle inbound customer inquiries and ensure timely follow-ups Track leads inquiries and sales conversion status Coordinate with the sales service and support teams for smooth customer experience Generate daily weekly and monthly CRM reports leads pipeline pending actions customer feedback Monitor service requests AMC renewals and retention activities if applicable Conduct customer satisfaction follow-up calls and record feedback Assist in CRM automation tasks such as campaign scheduling reminders and email SMS triggers Identify and escalate CRM system issues to the technical vendor team if required Support CRM training for recent staff members Ensure CRM processes are followed as per company Job Types Full-time Permanent Pay 18 000 00 - 30 000 00 per month Work Location In person
📌 Crm Executive (New Delhi)
🏢 SNG INDIA
📍 New Delhi
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