Cloud Dhobi is looking for a proactive and customer-focused CRM Executive who can manage customer interactions handle service queries and drive sales conversions This role is ideal for someone who enjoys speaking with customers understands service-based operations and can convert leads into steady business Key Responsibilities Customer Relationship Management Handle inbound and outbound customer calls with professionalism and empathy Resolve service-related queries coordinate with operations and ensure timely updates to customers Maintain accurate customer records and service history in the CRM system Monitor customer satisfaction and follow up for feedback or repeat business Sales Lead Conversion Follow up on new leads generated through calls walk-ins website enquiries and social media Explain Cloud Dhobi s service offerings pricing and plans to potential customers Convert enquiries into confirmed orders or subscription packages Identify upselling and cross-selling opportunities e g premium care bulk washes subscription plans Coordination Follow-ups Coordinate with logistics operations for pickup delivery updates Track order status and proactively inform customers about delays or special instructions Support promotional campaigns membership drives and festive offers Reporting Documentation Maintain daily call logs sales conversion reports and customer issue reports Share weekly performance updates with the Team Lead Skills Qualifications 1-3 years of experience in CRM customer service telecalling or inside sales Strong communication skills English Hindi Valuable understanding of sales fundamentals and customer handling Ability to multitask stay organised and handle pressure professionally Basic computer CRM software knowledge Job Type Permanent Pay 11 840 60 - 27 500 00 per month Benefits Paid sick time Paid time off Provident Fund Work Location In person