- GSOC Operator Analyst Employer G4S Secure Solutions India Pvt Ltd Client Leading Global MNC Confidential Location South Zone Hyderabad other major cities as required Employment Type Full time Permanent Reporting To GSOC Supervisor GSOC Manager Payroll G4S Secure Solutions India Pvt Ltd Role Overview As a GSOC Operator Analyst you will be at the heart of our Global Security Operations Centre GSOC monitoring threats responding to incidents and ensuring business continuity for a global client This role demands vigilance quick decision-making technical competence and the ability to remain calm under pressure Key Responsibilities 1 Threat Monitoring Surveillance Monitor security systems CCTV access control alarms incident management tools Use platforms such as Genetec ServiceNow Ontic and Everbridge for integrated threat monitoring Identify and escalate potential risks anomalies or suspicious activity 2 Incident Response Escalation Act as the first responder to incidents in line with global SOPs Escalate issues to relevant stakeholders and dispatch ground teams when required Maintain accurate incident logs and support investigations 3 Emergency Operations Assist in fire evacuation lockdown or medical emergency protocols Coordinate with emergency services and ensure timely response 4 Technology Oversight Perform daily system health checks CCTV badge readers alarms FACP panels Report and follow up on equipment faults with technical teams 5 Intelligence Reporting Track regional and global threats share intelligence updates with stakeholders Generate reports on incidents trends and SLA compliance Provide video retrievals badge audits and analytical support for investigations 6 Communication Coordination Handle emergency and non-emergency calls professionally Liaise with global security teams C-suite executives and law enforcement as required Candidate Profile Education Graduate in Security Management Information Technology Criminology or a related field Certifications such as CPP PSP APP ASIS are advantageous Experience Minimum 1 year in GSOC Command Centre operations 2 years in monitoring-based operations or customer service Prior work with multinational clients preferred Technical Skills Hands-on experience with Security platforms ServiceNow Genetec Everbridge Ontic MS Office 365 Security equipment CCTV access control alarms FACP panels Ability to analyze data and prepare incident intelligence reports Language Skills Fluent spoken and written English mandatory non-negotiable Knowledge of Hindi desirable Local language mother tongue of location mandatory Behavioral Competencies Strong situational awareness and multitasking Calm decision-making under stress Ethical professional and disciplined Team-oriented with high emotional intelligence Work Environment Shift Pattern Rotational 24 7 including weekends and holidays Team Setup Each shift staffed with 2-3 GSOC Operators and one Supervisor Transport Company-provided pickup drop during night shifts Compensation Benefits Salary Negotiable depending on the performance during the interview Benefits Provident Fund Gratuity Medical Insurance employee dependents Leave encashment Performance-linked bonuses Transport as per shift Career Progression GSOC Operator GSOC Analyst GSOC Supervisor GSOC Manager Application Process Submit your CV with the following details Date of Birth Height Weight Also send your latest last 3 months salary slips if available Contact Person Abhay Mulik Email Abhay mulik in g4s com WhatsApp 91 (phone hidden) Mobile 91 (phone hidden)

📌 Global Security Operations Center (Telangana)
🏢 G4S
📍 Telangana