Level AI thelevel ai is an Enterprise SaaS startup Our vision is to build AI tools that augment not replace humans Our first market is in contact centers Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View California Level AI revolutionizes customer engagement by transforming contact centers into strategic assets Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions By providing actionable intelligence Level AI empowers organizations to enhance customer experience and drive growth Consistently updated with the latest AI innovations Level AI stands as the most adaptive and forward-thinking solution in the industry Responsibilities Leverage your product and technology domain expertise to deepen your understanding of our users and industry landscape Influence product vision and strategy aligning your work with long-term goals and objectives Lead customer research initiatives to identify user needs pain points and opportunities for innovation Translate research findings into actionable insights and design solutions that address user needs and business objectives Create high-fidelity prototypes design specifications and documentation to communicate design concepts and specifications to stakeholders Collaborate with product managers engineers and other stakeholders to ensure design feasibility and implementation Iterate designs based on feedback from stakeholders and usability testing results Contribute to the development and maintenance of design systems to ensure consistency and coherence across products and platforms What we are looking for 2 years SaaS Experience Bachelor s degree in Design HCI or a related field preferred Strong proficiency in design tools such as Figma Sketch or Adobe XD Figma is our primary tool Demonstrated knowledge of design principles methodologies and industry trends Excellent communication and collaboration skills with the ability to articulate design rationale and influence product decisions Passion for creating exceptional user experiences and driving product innovation Curiosity with a solid bias for action Comfortable working with ambiguity and learning quickly in a dynamic startup environment You ll stand out if you have Hands on experience with AI productivity tools Vibe coded your designsExperience in a startup or high-growth SaaS environment Familiarity with customer experience and contact center operations