Job Title Assistant Collection Manager Department Collections Reporting To Collections Manager Employment Type Full-time Job Purpose To assist in managing day-to-day collection operations by supervising Team Leaders ensuring timely recovery of overdue payments maintaining compliance with regulatory guidelines and supporting the overall objective of minimizing delinquency and improving recovery performance Key Responsibilities 1 Team Support Supervision Assist the Collection Manager in guiding monitoring and supporting the collection team Ensure agents follow prescribed processes and maintain skilled communication with customers Help conduct training sessions performance reviews and daily team huddles 2 Collection Operations Oversee tele-calling activities for overdue accounts across various buckets soft hard and write-off Ensure timely follow-up with delinquent customers and maximize recoveries Track daily collection targets and performance of the team 3 Compliance Documentation Ensure the team adheres to RBI guidelines company policies and fair collection practices Verify accuracy of collection data and assist in updating MIS reports Prepare daily weekly monthly reports for management review 4 Customer Coordination Handle escalated customer queries and disputes professionally Explain repayment plans settlement options and consequences of default to customers Support relationship management while ensuring recovery goals are achieved Qualifications Experience Graduate in any discipline Postgraduate preferred 2-5 years of experience in debt recovery collections NBFC BFSI outsourcing Prior experience as a Asst Manager or supervisory role is a must Key Skills Competencies Strong communication and negotiation skills Basic team-handling and leadership capabilities Good knowledge of Excel MIS reporting and CRM tools Problem-solving ability and understanding of recovery norms Ability to handle escalations and difficult customer interactions Contact Person HR Team Ankita Mallick - (phone hidden) Job Types Full-time Permanent Pay 20 000 00 - 30 000 00 per month Benefits Health insurance Provident Fund Work Location In person