Job Title Senior Analyst - Customer Services About the Function Our Global Business Operations GBO team are facilitators providing strategic financial and business services that are critical to the day-to-day performance of our business With a team of over 2 000 dedicated and passionate people supporting 21 markets across the world we have offices in Bangalore Budapest Bogota and Manila Our global remit offers huge learning opportunities We encourage learning and development in skills needed now and in the future across digital industry professional and domain Wherever you start you ll be rewarded with a world view and the recognition you deserve in our inclusive and supportive culture About the team The IOI Customer Service Centre is a Centre of Excellence within Diageo and ensures our customers receive a high level of customer satisfaction About the role The role of a Customer Services Executive supports the On-Trade Take Home Trade Route to Market total beverage alcohol proposition and Consumer Care in GB and Ireland Role Responsibilities To ensure every Customer Consumer receives excellent customer service and supplies significantly to ensuring Diageo maintains its position as supplier of choice To build brilliant Customer Consumer relationships that maximise the value created in every Customer Consumer interaction Take personal ownership of all Customer Consumer queries issues and act as first point of escalation for resolution of Customer Queries To build great business partnerships with Supply Commercial Marketing Finance and Quality colleagues Experience skills required If you are interested in developing a career in the Sales Support area have strong social skills and keen to join an international company this is a phenomenal opportunity for you What you will bring 5 GCSE O Levels inc Maths English or equivalent qualification At least 6 months Customer Service Experience in a busy customer service role Knowledge of SAP and Salesforce CRM tools is a significant advantage Flexible Working Statement Flexibility is key to our success From part-time and compressed hours to different locations our people work flexibly in ways to suit them Talk to us about what flexibility means to you so that you re supported from day one Rewards Benefits Statement TE Diversity statement Our purpose is to celebrate life every day everywhere And creating an inclusive culture where everyone feels valued and that they can belong is a crucial part of this We embrace diversity in the broadest possible sense This means that you ll be welcomed and celebrated for who you are just by being you You ll be part of and help build and champion an inclusive culture that celebrates people of different gender ethnicity ability age sexual orientation social class educational backgrounds experiences mindsets and more Our ambition is to create the best performing most trusted and respected consumer products companies in the world Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world Feel inspired Then this may be the chance for you If you require a reasonable adjustment please ensure that you capture this information when you submit your application Worker Type Regular Primary Location Gurugram Additional Locations Job Posting Start Date 2025-11-17