About the Role We are seeking a proactive and dynamic Team Leader to supervise guide and motivate a team toward achieving performance goals and delivering high-quality results The ideal candidate will have strong leadership communication and organizational skills and a passion for team development and operational excellence Job Responsibilities Leadership Supervision Lead coach and mentor a team to ensure high levels of performance and productivity Monitor daily operations and team performance against KPIs and SLAs Allocate tasks and manage workflows efficiently to meet deadlines Performance Management Track individual and team performance metrics Conduct regular team meetings one-on-ones and performance reviews Identify training needs and support learning initiatives Operational Excellence Ensure adherence to company policies procedures and quality standards Handle escalated issues and resolve conflicts within the team effectively Drive process improvements to enhance efficiency and customer satisfaction Communication Reporting Act as a communication bridge between team members and upper management Prepare and present reports on team performance challenges and achievements Ensure smooth handoffs between shifts departments if applicable Requirements Key Result Areas Strong leadership and people management skills Excellent communication and interpersonal abilities Conflict resolution and problem-solving capability Time management and task prioritization High level of integrity and accountability Competencies Skills essential to the role Analytical mindset and result-oriented approach Strong sales acumen and customer handling abilities Educational Qualification Other Requirement Bachelor s degree in Business Administration Relevant Field or equivalent experience Minimum of 2 years in a supervisory or team lead role Ability to work in a fast-paced and target-driven environment Role Type Key working relationships Individual Contributor Internal team External stakeholders Advantages What can you expect from RPCI Our values lie at the core of our mission and vision We believe that it s our people who make our company what it is We believe in Service Relationships Teamwork Responsibility DEI statement At RPCI we believe in commitment to build an inclusive varied workplace welcoming to people of all backgrounds

📌 Team Leader - Customer Support - Vikhroli (Thane)
🏢 Rentokil Initial
📍 Thane