Req ID 103986 Department Tech Group Services Talent Culture Marketing an Division Technology Location Bengaluru About Us At ANZ we re applying new ways technology and data can be harnessed as we work towards a common goal to improve the financial wellbeing and sustainability of our millions of customers Our community of over 5 000 engineers is key to making this happen because technology underpins every part of our business - from delivering tools apps and services for our customers to building a bank for the future About the Role As a ServiceNow HRSD Systems Analyst in our Talent Culture Communications you ll play a key role in he HR functions and HR business processes ability to drive requirements confirmation discussions fit-gap analysis prototyping and system configuration data conversion where applicable testing and defect management are some of the skills and activities expected to be performed in the role of a functional consultant The role requires extensive experience as a business systems analyst knowledge of HR business processes and experience with ServiceNow HR Service Delivery Robust interpersonal communication and project management skills are also essential Banking is changing and we re changing with it giving our people great opportunities to try new things learn and grow Whatever your role at ANZ you ll be building your future while helping to build ours Role Type Permanent Role Location Bengaluru What will your day look like Deeply understand HR business processes and requirements to recommend solutions build high-quality requirements and translate business problems into user stories with acceptance criteria sizing priority and value Partner with Product Owners Journey Experts Engineers and Solution Architects to convert business requirements into workable technology outcomes and deliver business value Participate in backlog refinement to review sequence prioritize uncover dependencies and validate scope boundaries Shape business requirements by suggesting alternatives ensuring technology change management compliance during production deployments Identify opportunities to leverage ServiceNow HRSD support platform integration with other modules and external systems and maintain system stability integration and integrity Support business teams on process impacts user acceptance testing training and change management assist with new product service introduction and ongoing support Participate in application design analysis configuration testing deployment and maintenance within a large enterprise environment adhering to delivery frameworks for quality and compliance Lead or contribute to project delivery participate as SME for audits and complete QA non-compliance activities and corrective actions in a timely manner Create and maintain high-quality solution documentation including business cases scope functional operational requirements process flows test cases and configuration workbooks What will you bring Extensive experience as a business systems analyst systems support consulting or related experience in HR Systems Understanding of software development processes operations management and product management activities Experience with ServiceNow HRSD Experience with test management and test automation tools is preferred Excellent interpersonal client service communication teaming organizational and project management skills Proven track record of working with a senior stakeholder population on requirements and business process definition Software Development Systems Integration and Application Support Ability to document and present solutions using various methods people facing presentations and demos Knowledge of HR business process design and development Experience working in a matrix organization and influencing multiple senior stakeholders to drive results Experience working with cross-border teams in a virtual environment Good analytical skills to help our stakeholders to find best solutions So why join us ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets With more than 7 500 people our Bengaluru team is the bank s largest technology data and operations centre outside Australia In operation for over 33 years the centre is critical in delivering the bank s strategy and making an impact for our millions of customers around the world Our Bengaluru team not only drives the transformation initiatives of the bank it also drives a culture that makes ANZ a great place to be We re proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong We know our people need different things to be great in their role so we offer a range of flexible working options including hybrid work where the role allows it Our people also enjoy a range of benefits including access to health and wellbeing services We want to continue building a diverse workplace and welcome applications from everyone Please talk to us about any adjustments you may require to our recruitment process or the role itself If you are a candidate with a disability or access requirements let us know how we can provide you with additional support You can apply for this role by visiting ANZ Careers and searching for reference number 103986 Job Posting End Date 13 10 2025 11 59pm Melbourne Australia