Primary Responsibilities:

- Compile, analyze, review, forecast, and trend complex data

- Present analysis and interpretation for operational and business review and planning

- Support short and long term operational / strategic business activities through analysis

- Develop recommended business solutions through research and analysis of data and business process and implement when appropriate

- Support ad hoc operational/strategic business activities through analysis and reporting

- Review and report on key operational metrics including volume, average handle time, shrinkage, occupancy, utilization, attrition, and SLA/turnaround time

- Perform other job-related work as assigned

- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work advantages and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt,



vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Qualifications - External

Required Qualifications:

- 5+ years of work experience in Workforce Management or related field

- 3+ years of experience in long and / or short-term capacity planning or 3+ years of experience in Provider Operations

- 3+ years of experience in gathering, analyzing, and modelling data

- Intermediate level of proficiency with PC-based software programs (Excel, Access, PowerPoint)

Preferred Qualifications:

- Bachelor’s degree in Business, Economics, Finance, Mathematics, or a related field

- Experience in the Healthcare industry

- Experience with Workforce Management (WFM) software

- Intermediate proficiency in SQL, Alteryx and Tableau

- Demonstrated solid analytical and critical thinking skills to identify trends and influence business decisions

- Demonstrated excellent oral and written communication skills

- Demonstrated excellent problem-solving skills

📌 Workforce Analyst (Gurugram)
🏢 Optum
📍 Gurugram