Key responsibilities 1 Provide information to customers resolve reported issues when possible communicate issues to the proper entities and follow up with customers when necessary 2 Coordinate with logistics and charity partners to ensure deliveries within SLAs 3 Handle customer support messages and DMs for Singapore London operations of Share At Door Step 4 Solve customer issues ranging from pickup fulfillment issues to delays 5 Answer incoming customer phone calls in a professional and courteous manner 6 Respond to customer emails quickly and efficiently utilizing proper formatting and grammar 7 Quickly and effectively respond to incoming chat messages from customers 8 Report issues to the respective partners teams in a standardized format with clearly defined details of the problem 9 Follow up with customers via email or phone who reported a problem that is now corrected 10 Properly document all interactions with selected customers in the proper standardized format 11 Handle social media platforms and work with the marketing team for growth campaigns 12 Proactively get involved in reach-out campaigns of the company About us Share At Door Step is a sustainability-tech platform that allows users to donate preloved goods clothes toys furniture etc effortlessly and earn rewards Its core lies in turning preloved to re-loved This involves items like old toys clothes electronics etc SADS is fundamentally helping people overcome the problem of hoarding old and unwanted goods uniquely through a profit-with-purpose model Share at Door Step has its full operations across 11 major cities and supports 135 NGOs across India The company has worked with 120 brands for circularity and impact campaigns The list includes ITC Nautica Bombay Shirt Company Snapdeal Duroflex etc Job Type Full time Pay 18 000 00 - 20 000 00 per month Benefits Work from home Application Question s Do you have prior experience managing operations including working with logistics partners and using CRM or communication platforms such as WordPress WATI or Chatwoot Do you have any prior experience in handling operations - such as managing logistics partners coordinating with teams and overseeing end-to-end processes Why are you the best person for this job Where do you see yourself in your career 3-5 years from now What do know about Share At Door Step This questions is very important for the screening process Do not skip this question This position requires availability to work on the weekends In exchange you will receive a weekday off Does that work for you In a parallel universe where financial constraints or considerations were not a factor what career or pursuit would you choose to engage in and what motivates your choice Have you used CRM or communication platforms such as WordPress WATI or Chatwoot Experience Customer support 1 year Preferred Language Hindi Required English Required Shift availability Day Shift Required Work Location Remote

📌 Customer Support Executive (India)
🏢 Share At Door Step
📍 India