Department E-Commerce Online Sales Key Responsibilities Drive online sales through CRM platforms and digital communication channels Engage with customers via web chat WhatsApp and email to convert inquiries into purchases Manage online reputation by addressing customer queries on Instagram Facebook Twitter LinkedIn etc Improve First Response Time FRT and successfully convert website store leads Follow up on abandoned cart orders analyze reasons for drop-offs and enhance user experience Work on improving Customer Satisfaction CSAT Net Promoter Score NPS Collaborate with teams to resolve customer service tickets efficiently Analyze sales data customer behavior and conversion trends for process improvements Skills Qualifications 2-3 years of CRM experience in sales customer service Proficiency in CRM platforms like Salesforce Zoho Freshdesk Limechat etc Prior experience in fine jewellery or premium brands preferred but not mandatory Solid interpersonal skills with a passion for engaging customers Understanding of social media trends consumer behavior Strong coordination and communication skills Commercial awareness with a sales-driven mindset Working Days 6 days Job Types Full-time Permanent Pay 50 000 00 - 80 000 00 per month Application Question s What is the highest ATV Average Ticket Value of the products sold by you Which CRM software s are you well versed with What is your current salary monthly What is the maximum sale achieved by you individually monthly Work Location In person