Company Description Organizations everywhere struggle under the crushing costs and complexities of solutions that promise to simplify their lives To create a better experience for their customers and employees To help them grow Software is a choice that can make or break a business Create better or worse experiences Propel or throttle growth Business software has become a blocker instead of ways to get work done There s another option Freshworks With a fresh vision for how the world works At Freshworks we build uncomplicated service software that delivers exceptional customer and employee experiences Our enterprise-grade solutions are powerful yet easy to use and quick to deliver results Our people-first approach to AI eliminates friction making employees more effective and organizations more productive Over 72 000 companies including Bridgestone New Balance Nucor S P Global and Sony Music trust Freshworks customer experience CX and employee experience EX software to fuel customer loyalty and service efficiency And over 4 500 Freshworks employees make this possible all around the world Fresh vision Real impact Come build it with us Overview At Freshworks we don t just ship software we shape it to be fast reliable and refreshingly simple As a Senior Backend Engineer you ll build the scalable systems that drive our global products and do it with clarity ownership and a sharp eye for design You ll raise the bar on performance stability and code quality If you obsess over time and space complexity love breaking down tough problems and contribute to overall design you ll feel right at home Responsibilities Build scalable backend services that handle millions of transactions reliably Own the full development lifecycle from high-level design to deployment and debugging Write clean modular and testable code optimised for both readability and performance Apply deep OOPS concepts and design patterns to solve real-world engineering problems Ensure systems are tuned for high availability fault tolerance and observability Collaborate with cross-functional teams Product Frontend SRE to deliver customer value fast Follow engineering best practices and elevate overall code quality Troubleshoot performance bottlenecks in production and drive long-term stability improvements Requirements Data Structures Algorithms DSA Expertise in selecting optimal data structures and developing efficient optimized code including time space complexity trade-offs Deep knowledge of REST APIs Problem Solving Logical Analysis Ability to clearly articulate thought processes decompose complex problems and engineer effective solutions Object-Oriented Design OOD Strong command of OOP principles designing extensible code and applying SOLID principles System Design High-Level Design - HLD LLD Proven ability to contribute to design scalable highly available and fault-tolerant end-to-end systems including APIs schema and data models Exposure to RDBMS caching strategies distributed queues and microservices Exposure and experience with AI tools and technologies to improve efficiency Ownership Collaboration Demonstrates strong ownership collaborates effectively Qualifications Degree in Computer Science Engineering or a related technical field 3 to 5 years of experience building and scaling backend systems in fast-paced product teams You re skilled at balancing fast delivery with long-term scalability You think clearly in code and architecture diagrams You ve shipped features at scale and supported them in production You love working in collaborative agile teams Additional Information At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer workplace that boosts the goals of our employees communities and business Fresh vision Real impact Come build it with us