Responsibilities 1 Lead or be part of engagements to define vision and strategy for various Retail Clients including food grocery fashion home and furnishing quick service formats and that can include franchise run operations etc The area of work could be spread across the value chain i e Omni-Channel Store Back-office Operations Supply Chain Buying Merchandizing PLM Assortment Planning Demand Supply planning Pricing Promotions CRM Loyalty Store Location planning Retail Analytics etc 2 Work closely with clients to understand the strategy and vision and define the process blueprint or detail the requirements for subsequent realization by technology teams 3 Alternatively scan the retail operations identify key retail personas and come up with challenges and bottlenecks define process blueprint finalize TO-BE capabilities and come up with a technology roadmap to address challenges and scale operations 4 Research and benchmark different aspects of retail operations to suggest recent innovations and best practices that helps retail brands stay ahead in the game 5 Leverage and apply optimization techniques analytics AI ML scenario planning to improve retail operations measure and report on KPIs and deliver value 6 Analyze possible process areas to identify problems challenges partner with technology arms of Infosys Ltd to ideate and drive Go to markets and proactively take it to clients and win deals for consulting Additional Responsibilities Good communication skills and comfortable presenting to stakeholders at various organizational levels both in person and remotely Leadership skills are a plus Knowledge of IT Solutions-oriented approach and entrepreneurial mindset 8 Knowledge of Retail enterprise platforms ERP like Oracle SAP POS systems OMS platforms like Sterling Commerce Hybris etc Merchandizing Financial Planning Assortment planning tools Planograming tools Inventory management tools is a big plus Technical and Professional Requirements 1 MBA from Tier 1 or Tier 2 B-school with minimum 5 years of experience in Retail Industry or Bachelor of Engineering from top Universities with minimum of 7 years of experience in Retail Operations 2 Experience in one or more of the specified areas of Retail consulting running business functions or equivalent experience in Brick Mortar Omnichannel or ecommerce in Retail space 3 Certification Specialization in Retail Operations Point of Sale store back-office systems ERP Buying Merchandizing or Store Management is an added advantage 5 Comfortable working with complex stakeholders set up - Business Leads Business SME IT Teams Testing Architects and Market Teams 7 Knowledge of Optimization techniques applying AI ML Automation or advanced analytics for smarter operations and productivity improvements is a plus Preferred Skills Domain- Retail- Retail - ALL Domain- Supply Chain Management- Supply Chain Collaboration Technology- Finacle-CRM- CRM-RetailCIF Technology- Supply Chain Management- Warehouse Management System Educational Requirements Master Of Business Adm Bachelor of Engineering Service Line Infosys Consulting