Aera Technology is a pioneer in the growing category of Decision Intelligence - the technology to digitize augment and automate decision-making processes with AI and machine learning Through our AI decision automation platform Aera Decision Cloud TM we are helping the best-known brands in the world make smarter faster decisions Privately-held and VC-funded we have a global team of over 400 Aeranauts - and we re growing We deliver Decision Intelligence innovation and services that enable enterprises to automate and scale decision making with accuracy and speed We continue to be the trusted choice of market leaders for our proven ability to generate value and unlock opportunities that were previously unattainable We re looking for passionate recent graduates to join our Technical Support organization You will monitor debug and troubleshoot integrations ETL jobs for our customers which are the backbone for Aera s Cognitive skills In this role you will be responsible for troubleshooting customer reported issues helping internal teams and escalating bugs to Product teams Responsibilities Quickly learn the functional aspects of Aera s product lineMonitoring and troubleshooting integration issues on ETL processes Work on customer reported issues by interacting with various teams including QA App Development Engineering and Product Management Gather information systematically and efficiently perform root cause analysis Communicate with customers on the status of issues and project items and being responsible of the ticket life-cycle Responsible for respecting the defined SLA s we have with each customer Develop knowledge base articles for the use of internal team and external partners Participate in a shift rotation About You Bachelor s degree preferably in computer science or equivalent Good debugging troubleshooting skills Strong oral and written English customer-facing communication skills Good knowledge of SQL Unix Shell Scripting 3-tier application architecture ETL Basic Unix knowledge Analytical problem-solving and creative thinking skills Bring a positive collaborative team-oriented attitude to the office and your customers every day If you share our passion for building a sustainable intelligent and efficient world you re in the right place Established in 2017 and headquartered in Mountain View California we re a series C start-up with teams in Mountain View San Francisco California Bucharest and Cluj-Napoca Romania Paris France Munich Germany London UK Pune India and Sydney Australia So join us and let s build this Aera Technology is an equal opportunity employer Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender perception or identity national origin age marital status protected veteran status or disability status Pursuant to the San Francisco Fair Chance Ordinance Aera Technology will consider for employment qualified applicants with arrest and conviction records Perks Summary At Aera Technology we strive to support our Aeranauts and their loved ones through different stages of life with a variety of attractive benefits and great perks In addition to offering a competitive salary and company stock options we have other great benefits available You ll find comprehensive Private Health Care options and well as a monthly home office reimbursement We offer unlimited access to online professional courses for both professional and personal development coupled with people manager development programs We believe in a flexible working environment to allow our Aeranauts to perform at their best ensuring a healthy work-life balance

📌 Technical Support Intern (Maharashtra)
🏢 Aera Technology
📍 Maharashtra