Job Title Academic Advisor Location Bangalore UNext Learning Pvt Ltd Department Learning and Content Development Customer Success Counselling Working Days Monday to Saturday Sunday Fixed Off Salary Up to 40 000 per month Take-home Languages English Hindi Mandatory Job Overview Join UNext Learning Pvt Ltd as an Academic Advisor and play a pivotal role in ensuring our students have a seamless academic experience As the primary point of contact for our students you will guide them from admission to graduation ensuring high satisfaction and facilitating re-registrations and program completions If you re passionate about education have strong communication skills and enjoy working in a dynamic environment this is the perfect role for you Key Responsibilities Primary Student Contact Act as the first point of contact for students addressing academic and administrative queries Academic Progress Monitoring Track students academic progress ensuring they meet all submission requirements and stay aligned with the University calendar Effective Communication Facilitate regular communication with students through calls emails and chats to keep them updated on their academic progress Query Resolution Respond to and resolve both academic and administrative queries regarding fee payments LMS issues assignments and project submissions Outbound Calls Make proactive calls to update students on their course progress and address any specific requirements or concerns they may have Personalized Support Provide precise detailed and personalized responses to student inquiries to achieve high levels of student satisfaction Process Improvement Continuously evaluate and recommend improvements to processes and workflows to enhance student experience High Retention Rates Focus on increasing student re-registrations for the next semester and ensuring high completion rates Conflict Resolution Use effective data and interpersonal skills to resolve conflict situations and handle difficult scenarios with professionalism Timely Submission Reminders Ensure students avoid last-minute submissions for assignments projects and reports guiding them through the submission processes Internal External Interactions Internal Collaborate with Course Coordinators Student Support Executives and Faculty members External Engage with students to provide academic guidance and support throughout their learning journey Skills Qualifications Education Post-Graduation in Management Commerce Journalism Computer Applications or IT Experience At least 1 year of experience in student counselling academic support or a related field Skills Required In-depth knowledge of university academic processes Strong interpersonal organizational and communication skills verbal written and listening Ability to multitask in a fast-paced environment while maintaining attention to detail Experience with ticketing systems and CRM software is preferred Proficient in MS Excel updating MIS preparing reports and PowerPoint Additional Requirements Strong problem-solving skills Ability to work efficiently under stress and manage multiple priorities Team player with a positive attitude Willingness to work on weekends on a rotational basis Experience in inbound and outbound calls is preferred Why Join Us Competitive Salary Up to 40 000 per month Take-home Fixed Weekends Off Enjoy Sundays off with a 6-day working week Career Growth Excellent opportunities for career progression in a rapidly growing company Energetic Environment Work in an innovative and fast-paced environment with a supportive team Apply Now If you are passionate about helping students succeed and want to make a lasting impact in the education sector we would love to hear from you Send your resume to komal bhagirath u-next com or reach us at 866041070 for more details Job Type Full-time Pay 20 152 48 - 40 000 29 per month Benefits Health insurance Life insurance Paid sick time Provident Fund Work Location In person