ABOUT TIDE At Tide we are building a business management platform designed to save small businesses time and money We provide our members with business accounts and related banking services but also a comprehensive set of connected administrative solutions from invoicing to accounting Launched in 2017 Tide is now used by over 1 million small businesses across the world and is available to UK Indian and German SMEs Headquartered in central London with offices in Sofia Hyderabad Delhi Berlin and Belgrade Tide employs over 2 000 employees Tide is rapidly growing expanding into new products and markets and always looking for passionate and driven people Join us in our mission to empower small businesses and help them save time and money ABOUT THE TEAM The Onboarding Team is a front-line team looking to convert as many prospective cold leads into becoming a Tide Member and taking advantage of many Tide products during their Onboarding period We collaborate with marketing product and the KYC Teams to ensure a seamless Onboarding experience for prospective members providing key insights to all stakeholders ABOUT THE ROLE As a Sales Onboarding Team Lead you will Lead from the front - In the initial phase you ll be hands-on making calls working towards revenue targets and shaping the team s call structure and performance expectations Drive team performance - You ll set and manage ambitious KPIs aligned with company OKRs ensuring your team is target-driven and focused on closing sales Own team growth - You ll be fully responsible for recruiting and building the Onboarding Team from hiring to onboarding and beyond Coach for quality - Once the team is established you ll review calls and coach team members ensuring every interaction meets the highest standard and delivers excellent service to potential members and internal external partners Drive innovation and improvement - With an entrepreneurial and data-driven mindset you ll continually test learn and iterate to enhance team performance processes and member outcomes Own team operations - You ll establish processes build dashboards and organise team operations to monitor performance and improve efficiency Handle challenges decisively - You ll be ready to quickly resolve crises keep the team focused and engaged and pivot when business needs shift Collaborate cross-functionally - You ll work with internal and external stakeholders to remove roadblocks and improve onboarding workflows Product - Partner with the product team to share member insights identify opportunities and track improvements to the onboarding journey KYC - Work closely with the KYC team to ensure a smooth and compliant onboarding experience addressing and owning any necessary process changes Marketing - Take the lead on the GTM approach for new product launches ensuring sales efforts align with marketing campaigns You ll optimize conversion from all lead channels and share feedback to help shape marketing strategies Compliance - Collaborate with compliance to ensure all team activities are fully compliant while maintaining a high-quality member-centric experience WHAT WE ARE LOOKING FOR As a Sales Onboarding Team Lead you ll lead a high-performing team to convert high-intent French-speaking SME leads into active delighted members You ll ensure a smooth onboarding journey while driving sales performance improving processes and fostering a member-first culture This role suits a hands-on data-driven leader who thrives in a fast-paced evolving environment We are looking for someone who You thrive in a fast-paced sales-driven environment and are excited by the challenge of wearing multiple hats in a dynamic evolving business You have excellent written and spoken French at a C1 C2 level enabling you to connect effectively with French-speaking SME customers You bring 3 years of experience in sales customer success or front-line service with a strong track record of converting leads into customers and providing outstanding service You have previous experience leading a team confidently managing multiple KPIs and coaching others to success You re a proactive self-starter comfortable operating in a fast-moving company where priorities shift and processes are being built from the ground up You are organised pragmatic and solutions-focused with the ability to lead cross-functional initiatives and remove blockers to keep things moving You re data-driven and process-oriented-able to spot trends design scalable processes and identify opportunities to optimise workflows and improve performance You re an effective communicator able to clearly articulate goals and updates across teams and with members creating a smooth and engaging onboarding experience You demonstrate the ability to lead change and deliver measurable business outcomes driving both customer satisfaction and commercial results You have strong time-management and prioritisation skills consistently meeting deadlines while balancing multiple competing demands WHAT YOU WILL GET IN RETURN Competitive salary Self Family Health Insurance Term Life Insurance OPD Benefits Mental wellbeing through Plumm Learning Development Budget WFH Setup allowance 12 days of Casual leaves 12 days of Sick leaves 3 paid days off for volunteering or L D activities TIDEAN WAYS OF WORKING At Tide we champion a flexible workplace model that supports both in-person and work from home to cater to the specific needs of our different teams While remote work is supported we believe in the power of face-to-face interactions to foster team spirit and collaboration Our offices are designed as hubs for innovation and team-building where we encourage regular in-person gatherings to foster a strong sense of community LI-Hybrid LI-Remote TIDE IS A PLACE FOR EVERYONE At Tide we believe that we can only succeed if we let our differences enrich our culture Our Tideans come from a variety of backgrounds and experience levels We consider everyone irrespective of their ethnicity religion sexual orientation gender identity family or parental status national origin veteran neurodiversity or differently-abled status We celebrate diversity in our workforce as a cornerstone of our success Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members diverse needs and lives We are One Team and foster a transparent and inclusive environment where everyone s voice is heard At Tide we thrive on diversity embracing various backgrounds and experiences We welcome all individuals regardless of ethnicity religion sexual orientation gender identity or disability Our inclusive culture is key to our success helping us build products that meet our members diverse needs We are One Team committed to transparency and ensuring everyone s voice is heard You personal data will be processed by Tide for recruitment purposes and in accordance with

📌 Sales Onboarding Team Lead - French Speaker (Hyderabad)
🏢 Tide Platform
📍 Hyderabad