DESCRIPTION Amazon India s Delivery Experience DEX team is looking for a highly motivated Senior Program Manager to lead the next phase of transformation for our Non-Sort Heavy Bulky - H B fulfillment network This role is core to our long-term mission of improving customer experience through faster delivery speeds and lowering cost-to-serve key levers that accelerate the Amazon flywheel As a Senior Program Manager you will be part of a small team that owns the end-to-end charter for Speed Improvement and Cost Reduction across the Non-Sort AMXL network a specialized fulfillment topology designed for large-format and non-sortable items like appliances TVs and furniture This is a highly cross-functional and strategic role that will interface with Operations SCOT Tech Finance Supply Chain and Product teams to drive structural shifts in network design and execution Key job responsibilities Program Leadership Lead the end-to-end execution of the Non-Sort transformation roadmap including the transition of selection from the Core mixed-sort network to a dedicated Non-Sort AMXL network Speed Cost Optimization Identify and execute initiatives to reduce long-zone shipments improve regionalization increase throughput and enhance delivery speeds for large-format selection Network Design Partner with Topology Product and Tech teams to implement and scale MINT Multi-Tier Integrated Network Topology and dedicated Non-Sort IXDs Inbound Outbound Nodes Tech Integration Drive tech parity for Non-Sort ASINs with Core network features like SCOT automation SSD Tez compatibility and national discoverability working closely with Product Tech teams to close existing feature gaps Benchmarking Insights Lead CX SX VX benchmarking of Non-Sort vs Core and global networks to identify best practices and shape design decisions Stakeholder Management Engage with senior stakeholders across Ops Finance SCOT and Category teams to influence prioritization and drive alignment on regionalization strategy hard vs input output goals Performance Metrics Track input output goals e g 1D GVS LIS IXD utilization SoROOS to monitor progress and refine strategies as needed 3-Year Planning Contribute to long-term savings and speed acceleration plans with projected impact of INR 2005MM in fulfillment cost reduction over the next 3 years BASIC QUALIFICATIONS 3 years of operational and or retail management experience Experience using data and metrics to determine and drive improvements Experience owning program strategy end to end delivery and communicating results to senior leadership PREFERRED QUALIFICATIONS 2 years of driving process improvements experience Master s degree or MBA in business operations human resources adult education organizational development instructional design or related field Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit https amazon jobs content en how-we-hire accommodations for more information If the country region you re applying in isn t listed please contact your Recruiting Partner

📌 Senior Program Manager, Non Sort (h&b) Dex (Karnataka)
🏢 Amazon.com
📍 Karnataka