Designation ASSOCIATE CONSULTANT No of Positions 1 Skill Primary Cloud Services-Platform Engineering-NMS Platform Posting About HCLTech HCLTech is a global technology company spread across 60 countries delivering industry-leading capabilities centered around digital engineering cloud and AI powered by a broad portfolio of technology services and products We work with clients across all major verticals providing industry solutions for Financial Services Manufacturing Life Sciences and Healthcare Technology and Services Telecom and Media Retail and CPG and Public Services We re powered by our people a global diverse multi-generational talent - representing 161 nationalities whose unique spark perspective and boundless passion drive our culture of proactive value creation and problem-solving Our purpose is to bring together the best of technology and our people to supercharge progress for everyone everywhere our clients partners their stakeholders communities and the planet As a company we are deeply focused on accelerating our ESG agenda We are also creating technology-enabled sustainable solutions with and for our clients and partners We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible inclusive and beneficial to all our stakeholders in the long term We have committed to achieving net zero by 2040 To learn more about how we can supercharge progress for you visit SME-Solarwinds NPM PowerShell Python Job Summary As a Subject Matter Expert in Support Operations you will play a critical role in ensuring the timely resolution of escalated incidents while adhering to SLA and quality standards Your expertise in Solarwinds NPM and PowerShell will be essential in optimizing operational processes enhancing customer satisfaction and facilitating effective communication with stakeholders 1 Key Responsibilities 1 Ensure On-Time Resolution And Quality Compliance Of Escalated Tickets And Incidents By Utilizing Solarwinds Npm For Monitoring And Troubleshooting Network Performance Adhering Strictly To Agreed Slas 2 Enhance Team Capabilities By Mentoring Administrators And Team Members Preparing Standard Operating Procedures Sops And Maintaining Effective Documentation Using Powershell For Automation And Script Development 3 Validate Change Order Implementation Plans And Ensure Human Error Compliance While Participating In Capacity Planning Discussions To Optimize Resource Allocation And Performance 4 Actively Engage In Customer Meetings To Gather Feedback And Address Issues Ensuring A Positive Customer Experience And Satisfaction Through Proactive Communication And Problem-Solving 5 Validate Analyses Such As Root Cause Analysis And Trend Analysis Using Python For Data Analysis And Prepare Reports For Presentation To Key Business Stakeholders To Facilitate Informed Decision-Making Skill Requirements 1 Proficiency In Solarwinds Npm For Network Performance Monitoring And Incident Management 2 Strong Understanding Of Powershell For Scripting And Automation Tasks 3 Familiarity With Python For Data Analysis And Reporting Purposes 4 Excellent Analytical And Problem-Solving Skills To Address Complex Operational Challenges 5 Robust Communication Skills To Present Technical Information Effectively To Stakeholders Certification 1 Itil Foundation Certification Is Optional But Valuable For Understanding Service Management Practices 2 Certification In Solarwinds Or Powershell Scripting Is Recommended To Enhance Technical Proficiency Skill Level 3 Secondary Skill 1 Data Center-DATABASE-PostgreSQL Skill Level 3 Secondary Skill 2 Data Center-Unix-Linux Skill Level 3 Secondary Skill 3 Cloud Services-Platform Engineering-Reporting Analytics Skill Level 3 Secondary Skill 4 DWP-WPE-CLIENT LIFE CYCLE MANAGEMENT