Skill required Retirement Solutions - Claims Case Mgmt - Claims Processing Designation Claims Management Specialist Qualifications Any Graduation Years of Experience 7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital cloud and security Combining unmatched experience and specialized skills across more than 40 industries we offer Strategy and Consulting Technology and Operations services and Accenture Song all powered by the world s largest network of Advanced Technology and Intelligent Operations centers Our 699 000 people deliver on the promise of technology and human ingenuity every day serving clients in more than 120 countries We embrace the power of change to create value and shared success for our clients people shareholders partners and communities Visit us at www accenture com What would you do Tower UK Life and Pensions - Claims processing Results-driven operations professional with over 8 years of experience in the UK Life Pensions and Investment domain specializing in Claims processing Proven ability to manage end-to-end service delivery lead high-performing teams and drive operational improvements Candidates with equivalent experience in U S retirement services will also be considered What are we looking for Skillset o Bachelor s degree in any discipline o Experience in Life and Pensions Services with a proven track record of successfully managing and leading teams o Robust leadership skills with the ability to motivate and inspire team members o Excellent communication skills both written and verbal with the ability to effectively present complex information to a range of audiences o Strong analytical and problem-solving skills with the ability to identify and resolve operational issues o Knowledge of operational best practices including quality control performance management and process improvement o Proficient in MS Office applications - Word Excel PowerPoint o Strong organizational skills with the ability to manage multiple projects and priorities simultaneously o Ability to work independently and as part of a team with a strong commitment to collaboration and teamwork Requirement o Claims Expertise Strong background in managing complex processes within the UK Life and Pensions sector ensuring accurate and timely administration of insurance policies o People Management Over 5 years of experience leading teams of 20-30 professionals with a focus on performance management team engagement and fostering a culture of accountability and continuous improvement o Process Transition Remote Delivery Hands-on experience with remote process transitions including planning execution and stabilization while maintaining delivery excellence o Operational Reporting Metrics Proficient in managing and analyzing key process metrics such as SLA adherence Turnaround Time TAT Quality Average Handling Time AHT Not in Good Order NIGO and Root Cause Analysis RCA o Leadership in Critical Situations Demonstrated ability to lead teams through challenging scenarios ensuring business continuity staff motivation and consistent service quality o Process Improvement Controls Skilled in identifying process gaps and implementing enhancements to optimize performance strengthen controls and improve reporting accuracy Roles and Responsibilities oRoles and Responsibilities o Team Leadership Performance Management Lead and manage a team of operations professionals by assigning tasks tracking progress providing real-time coaching and feedback and conducting performance evaluations to drive individual and team success o Process Oversight Calibration Leverage domain expertise to assess team output support process calibrations and ensure consistent application of best practices across operations o Training Compliance Supervise and train team members to ensure adherence to organizational policies procedures and quality standards Monitor compliance with internal controls and external regulations o Customer Relationship Management Act as a primary point of contact for escalated issues Resolve complex customer queries efficiently ensuring a high level of satisfaction and relationship retention o Regulatory Adherence Ensure all operational activities comply with applicable legal regulatory and contractual requirements minimizing risk and supporting audit readiness o Reporting Continuous Improvement Prepare and deliver reports and presentations on key performance metrics operational trends and improvement opportunities Recommend and implement solutions to enhance efficiency accuracy and service delivery o Cross-Functional Collaboration Work closely with departments such as Quality Training HR IT and Compliance to ensure seamless integration of operations with broader business objectives and functions Any Graduation