09 Aug
|
equitas small finance bank
|
Chennai
09 Aug
equitas small finance bank
Chennai
HR Dream Goals Position Customer Support Officer- IBRL S NO DESIRED RESULT WEIGHTAGE KEY PERFORMANCE INDICATOR Annexure 1 Cash Management - Accounting of Cash and Banking the Cash 30 Risk and Ops Report Annexure 1 2 File despatch as per timelines PRDD 15 Ops Report Annexure 2 3 NACH Rejected Cash collections to be less than 10 of billing 10 Risk Report Annexure 3 4 Disbursement Management XMS upload and query resolution 5 Risk Report Annexure 4 5 FTR to be achieved as per matrix 5 Ops Report Annexure 5 6 Repayment reminder call for Retail customers 5 Branch Report Annexure 6 7 On-time closure of DCS summary and maintenance of Key Management Register 10 CPC Reports MIS Annexure 7 8 Post despatch file quality FTR to be achieved as per matrix 10 FTR matrix Annexure 8 9 Management Retail stationery by indenting to OPS on need basis 5 Stationery management Annexure 9 10 Self Development 5 Training Mandays Annexure 10
📌 Divisional Customer Service Officer (Chennai)
🏢 equitas small finance bank
📍 Chennai