Job description Role Overview The Team Lead - Academic Operations will oversee and lead a team responsible for managing virtual academic operations including class coordination dashboard and resource management online examination processes and stakeholder engagement The role involves strategic oversight people management cross-functional coordination and process optimization to ensure seamless delivery of digital education services Key Responsibilities 1 Leadership Team Management Supervise and mentor a team of Academic Coordinators and support staff ensuring high performance and adherence to service standards Delegate responsibilities effectively while monitoring progress and providing guidance as needed Conduct regular team meetings set priorities and track the team s performance against KPIs 2 Strategic Dashboard Oversight Oversee the design development and maintenance of interactive dashboards for class schedules online exams and academic results Guide the analysis of dashboard data to inform strategic decisions and improve efficiency in scheduling and resource allocation Ensure dashboard usability across devices and platforms through collaboration with technical teams 3 Virtual Class Operations Management Ensure the smooth execution of all virtual academic activities as per schedule Lead coordination efforts with faculty and tech teams to proactively address and resolve technical and operational issues Evaluate class delivery and engagement levels providing high-level reports to senior management 4 Stakeholder Engagement Communication Act as the primary point of contact between academic operations and key stakeholders including faculty students branch heads and tech support teams Oversee the handling of student and faculty queries ensuring timely effective resolutions Drive initiatives to improve user satisfaction including feedback surveys and ongoing support enhancements 5 Resource Exam Management Lead the distribution and management of digital study resources ensuring availability and quality Ensure the operational readiness of online exam systems including scheduling technical functionality and security compliance Coordinate exam-time support and troubleshoot escalated issues in real-time 6 Process Improvement Reporting Evaluate and refine internal academic processes for improved efficiency and service delivery Prepare and present comprehensive reports to senior leadership on key performance metrics user satisfaction and system performance Stay current with emerging digital learning tools and trends and propose innovative improvements aligned with institutional goals Qualifications Experience Education Bachelor s or Master s degree in Education Business Administration Information Technology or a related field Certifications in Learning Management Systems LMS online education platforms or e-learning technologies are a plus Experience Minimum of 3-5 years in academic coordination or digital learning operations with at least 1-2 years in a team leadership or supervisory capacity Proven expertise in managing virtual classrooms digital exam systems and educational technology platforms Skills Competencies Leadership Strong team leadership and motivational skills with a proactive problem-solving approach Communication Excellent verbal and written communication skills with the ability to manage diverse internal and external stakeholders Digital Fluency Proficiency in tools such as Zoom MS Teams Google Meet LMS platforms and online assessment systems Analytical Thinking Data-driven mindset with the ability to analyze trends forecast needs and implement data-backed solutions Collaboration Effective cross-functional coordination skills and ability to work in a rapid-paced virtual academic environment Job Types Full time Permanent Pay 40 000 00 per month Age Limit 35 Benefits Health insurance Provident Fund Work Location In person Job Types Full-time Permanent Pay 40 000 00 per month Benefits Health insurance Provident Fund Schedule Day shift Work Location In person

📌 Team Lead - Academic Coordinator (Kerala)
🏢 Indian institute of commerce Lakshya
📍 Kerala