JOB DESCRIPTION Prefer Female Candidate 1 1 To contribute to creating and maintaining good customer relationships and ensuring smooth service team operations by responding to customer and prospect queries 1 2 To contribute to achieving service ROs for the company either by calling or answering requests in a quick-paced environment to potential customers and directing the prospects to the service team 1 3 Provide troubleshooting assistance for customer issues and relevant problems redirect problems to correct resources and properly escalate unresolved queries to the next level of support 1 4 Manage large amounts of inbound and outbound calls promptly and keep records of all conversations in the database comprehensively 1 5 Prepare daily and monthly reports with utmost accuracy and with related support documents 1 6 Maintain professional and technical knowledge by attending workshops seminars and journals and contribute to the growth and customer satisfaction of the company 1 7 Ensure the housekeeping standards and 5S benchmarks are adhered to in the department PSF Calls 1 8 To be responsible for 3 and 15 day PSF calls and ensure customer satisfaction in various phases of the service process and record the same for future actions 1 9 Record the deviations and complaints if any and escalate the same to Branch in charge and concerned service advisors daily and also update the same in the Feedback Form 1 10 To update all the customer ratings in GDMS on daily basis 1 11 Provide the HMIL complaints to Branch in charge facilitate resolving with regular follow-up and ensure closing of the complaint in GDMS 1 12 Ensure to maintain the complaint capturing ratio from 10 to 15 as per HMIL norms 1 13 Record and maintain the Customer Feedback Form DSI on daily basis CONTACT VIJAYALAKSHMI HR-(phone hidden) Job Types Full-time Fresher Pay 15 000 00 - 25 000 00 per month Benefits Cell phone reimbursement Health insurance Paid sick time Provident Fund Work Location In person

📌 Customer Care Executive (Tamil Nadu)
🏢 Important Group
📍 Tamil Nadu