Job Title Team Leader - Customer Service Renewals Location Delhi Job Type Full-Time Shift Day Shift with 2 Rotational Offs Qualification HSC 12th Pass Minimum Job Overview We are hiring a Team Leader - Customer Service with strong outbound experience particularly in customer service renewals and upselling This is a hands-on leadership role where you will be expected to manage team performance while also taking customer calls when needed Key Responsibilities Lead a team handling outbound customer service and renewals upselling Monitor daily call flow 100-150 calls day and ensure performance metrics are met Handle escalated customer queries and resolve issues effectively Take calls as and when required to support the team and maintain call quality Provide coaching feedback and performance management to team members Ensure timely reporting and adherence to SLAs and quality benchmarks Required Experience Skills Minimum 2 years of on-paper experience as a Team Leader in outbound customer service Recent experience must be in Customer Service Experience in renewals or upselling will be an added advantage Experience managing a team with 100-150 daily call flow Strong communication and team management skills Other Details Total Experience Max 5 5 years Do not apply if you exceed this Shift Day shift only Weekly Offs 2 rotational offs Job Type Full time Pay 50 000 00 - 55 000 00 per month Work Location In person

📌 Sales Team Leader (New Delhi)
🏢 TAJ PLACEMENT SERVICES
📍 New Delhi