Skill required User-Generated Content Moderation - Content Moderation Designation Trust Safety New Associate Qualifications Any Graduation Years of Experience 1 to 2 About Accenture Accenture is a global professional services company with leading capabilities in digital cloud and security Combining unmatched experience and specialized skills across more than 40 industries we offer Strategy and Consulting Technology and Operations services and Accenture Song all powered by the world s largest network of Advanced Technology and Intelligent Operations centers Our 699 000 people deliver on the promise of technology and human ingenuity every day serving clients in more than 120 countries We embrace the power of change to create value and shared success for our clients people shareholders partners and communities Visit us at www accenture com What would you do Content moderation is meaningful work that helps keep the internet safe It may also be challenging at times In the context of this role individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content e g graphic violent sexual or egregious Therefore content moderators need strong resilience and coping skills We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities Active participation in Accenture s well-being support program designed specifically for the Trust Safety community provides valuable skills to promote individual and collective well-being Identify the spam content to provide genuine search results Help the victims to remove their explicit videos Photographs from global sites Remove the Personal Identifiable information reported by the user from various search results Addressing ad blocking through improving ad experiences across the web Reviewing of photos videos and text-based content and make judgments as to whether reviewed content is in violation of our Clients terms of services The content may cover may be sensitive in nature Ensuring every piece of content in violation of clients terms of services is accurately identified and flagged for action in a timely manner 1 Review videos all workflow for violations of policies to ensure consistent implementation2 Have a deep understanding of policies and guidelines guidelines and how to interpret them in order to enforce on standard and non-standard situations when needed 3 Comprehend the policy and community guidelines to take informed decisions that balance the user safety and platform integrity What are we looking for 1 Advanced Critical Thinking - Able to navigate gray areas breakdown complex situations into actionable tasks and ask the right questions to develop solutions independently2 Communications - Excellent written and verbal communication skills to document decisions clearly and comprehend the policy Being comfortable having interpersonal communications with executive level stakeholders and clearly communicating the rationale for decisions 3 Ability to make informed decisions balancing platform integrity and user safety 4 Resiliency - Strong emotional fortitude and resiliency in handling egregious content5 Diligence - Excellent work ethics with robust self-motivation and time management skills1 Curiosity - Drive to look for answers even when we don t have them or know which steps to follow to find them collect relevant information that will help move forward2 Experience in content moderation rolesAttribute Name Proficiency Level 1 GED Diploma - Yes2 Preferred Bachelor s Degree any field - Yes3 CEFR Proficiency - B24 Work experience in years in Content Moderation - 1 5 to 35 Industry Awareness - IntermediateAttribute Name Proficiency Level1 Industry Awareness - Intermediate2 Critical Logical Thinking - Advanced3 Written and verbal communication - Proficient4 Reading Comprehension - Advanced5 Problem solving escalation management - Advanced6 Computer Literacy Typing Skills - Intermediate7 Conversation Management - Intermediate8 Stakeholder Management - Intermediate9 Attention To Detail - Advanced10 Writing Composition - Proficient11 Multi-tasking - Intermediate12 Resiliency - Advanced13 Dilligence - Proficient Roles and Responsibilities o1 Monitor and evaluate content generated from multiple team Tier 1 2 2 5 Executives for compliance with community guidelines policies and legal requirements2 Critically analyze multiple factors and policies in order to develop a summary of enforcement on policy gap area decisions and collaborate with cross-functional resources to bring issues to resolution quickly and efficiently 3 Use in-depth knowledge of community guidelines and policies to make informed decisions about content4 State updated with relevant regulations governing online content e g child protection laws data protection regulations 5 Perform Content reviews and research to provide effective guidance to multiple teams via consultations 6 Identify needs and collaborate on projects to improve support tools and processesIdeal Candidate 1 Demonstrated history of driving initiatives taking ownership and managing executive stakeholders2 Has the ability to see the larger to picture to recognize when items need to be escalated3 Proven track record of being adaptable in a fast paced environment4 Taking ownership of mistakes and apply lessons learned5 Interest in the content moderation space passion for hate or child safety work preferred 6 Demonstrated ability to handle egregious continent in prior roles Any Graduation About Accenture We work with one shared purpose to deliver on the promise of technology and human ingenuity Every day more than 775 000 of us help our stakeholders continuously reinvent Together we drive positive change and deliver value to our clients partners shareholders communities and each other We believe that delivering value requires innovation and innovation thrives in an inclusive and diverse environment We actively foster a workplace free from bias where everyone feels a sense of belonging and is respected and empowered to do their best work At Accenture we see well-being holistically supporting our people s physical mental and financial health We also provide opportunities to keep skills relevant through certifications learning and diverse work experiences We re proud to be consistently recognized as one of the World s Best Workplaces TM Join Accenture to work at the heart of change Visit us at Equal Employment Opportunity Statement All employment decisions shall be made without regard to age race creed color religion sex national origin ancestry disability status veteran status sexual orientation gender identity or expression genetic information marital status citizenship status or any other basis as protected by federal state or local law Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process Accenture is committed to providing veteran employment opportunities to our service men and women