Job Title: Ecommerce Warehouse Team Lead / Warehouse Operations Manager

Job Summary

We are looking for an experienced Ecommerce Warehouse Team Lead / Warehouse Operations

Manager to oversee end-to-end warehouse operations. The ideal candidate will be responsible for managing inventory, order fulfilment, dispatch, returns, warehouse staff, and ensuring smooth daily operations with high accuracy and efficiency.

Key Responsibilities

- Manage complete warehouse operations for ecommerce orders.
- Supervise inbound and outbound inventory processes.
- Ensure timely picking, packing, QC, dispatch, and delivery coordination.
- Maintain inventory accuracy through regular stock audits and cycle counts.
- Handle returns (RTO), exchanges, damaged products, and reverse logistics.
- Lead and manage warehouse staff, assign daily tasks, and monitor performance.
- Coordinate with courier partners and logistics vendors.
- Monitor warehouse KPIs such as order accuracy, dispatch timelines, inventory variance, and

productivity.
- Ensure warehouse safety, cleanliness, and process compliance.
- Prepare daily, weekly, and monthly MIS reports.
- Coordinate with Sales, Customer Support, Procurement, and Ecommerce teams for smooth

operations.




- Identify process improvement opportunities to increase efficiency and reduce operational

costs.

Required Skills

- Strong knowledge of ecommerce warehouse operations.
- Experience with Warehouse Management Systems (WMS) or ERP software (Unicommerce)
- Inventory management and stock reconciliation.
- Team leadership and manpower management.
- Dispatch and logistics coordination.
- Strong analytical and problem-solving skills.
- Good communication and reporting skills.
- Ability to work under deadlines and manage multiple priorities.

Qualification

- Bachelor's degree in Supply Chain, Operations, Commerce, or any relevant field.
- Certification in Supply Chain or Logistics is an added advantage.

Experience
- 3 - 5 years of experience in e-commerce warehouse operations.
- At least 2 years of experience managing a warehouse team.

Preferred Industry
- D2C Brands
- Ecommerce
- Fashion/Apparel
- Lifestyle
- Consumer Goods
- Marketplace Sellers

Key Performance Indicators (KPIs)
- Order Dispatch SLA
- Inventory Accuracy
- Order Fulfilment Rate
- Return Processing Time
- Warehouse Productivity
- Team Performance
- Cost Optimization

Employment Type: Full time

📌 Warehouse- Sr Executive (E - Commerce) (New Delhi)
🏢 Magadh Techno Services Private
📍 New Delhi