Role & responsibilities

- Make outbound calls to leads generated through digital marketing campaigns and other lead sources.

- Handle inbound patient enquiries professionally and provide accurate information about treatments, services, and clinic offerings.

- Schedule, confirm, reschedule, and manage patient appointments efficiently.

- Follow up on missed appointments, pending consultations, and treatment conversions to improve patient engagement.

- Maintain regular communication with existing and prospective patients to ensure continuity of care and encourage treatment completion.

- Explain current offers, treatment packages, and available clinic services to patients.

- Update patient details, call outcomes, and follow-up status in the CRM or clinic management software after every interaction.

- Coordinate with the Branch Manager, Doctors,



and Reception Team to ensure appointment availability and smooth patient scheduling.

- Ensure timely follow-ups to maximize patient walk-ins, consultations, and treatment conversions.

- Respond to patient queries courteously and escalate complex concerns to the appropriate department when necessary.

- Achieve daily, weekly, and monthly calling, appointment booking, and conversion targets.

- Maintain strict confidentiality of all patient information in accordance with clinic policies.

- Prepare and submit daily reports on calls made, appointments scheduled, follow-ups conducted, and treatment conversions.

📌 Walk-in || Telecalling Executive (Chennai)
🏢 Dermis Care Clinic
📍 Chennai