Telecaller

Company: Inlead Electronics Pvt. Ltd.(Formerly knowns as Oppo Mobiles)

Location: Vashi, Navi Mumbai

Department: Service Centre

Position: Telecaller

Experience: 13 Years

Qualification: HSC / Graduate

Kindly note that the work location is Vashi, Navi Mumbai. However, the interview will be conducted at our Malad office.

Job Summary

We are looking for a Telecaller to support our Service Centre operations by communicating with customers, collecting service feedback, conducting customer follow-ups, and ensuring a positive customer experience.

Key Responsibilities

- Contact customers regarding their service centre experience and collect feedback.
- Follow up with customers regarding service requests, repairs, and service status.
- Conduct customer satisfaction calls after service completion.
- Record and update customer feedback accurately in the system.
- Identify customer concerns and coordinate with the concerned service team for resolution.
- Escalate customer complaints or unresolved issues to the respective team members.
- Maintain daily calling and feedback records.
- Ensure timely follow-up with customers as per service centre requirements.
- Communicate professionally and courteously with customers.




- Support the service centre team in improving customer satisfaction and service quality.
- Maintain accurate customer information and call records.
- Prepare basic daily/weekly reports related to customer feedback and follow-ups.
- Perform other customer service and telecalling activities as assigned by the management.

Required Skills
- Good verbal communication and customer-handling skills.
- Proficiency in Hindi and English; knowledge of Marathi will be an advantage.
- Basic computer knowledge and ability to work with Excel/CRM systems.
- Good listening and problem-solving skills.
- Pleasant and professional communication style.
- Ability to handle customer queries patiently and effectively.
- Freshers with good communication skills can also apply.

Preferred Candidate Profile
- 13 years of experience in telecalling, customer service, or a service centre setting.
- Candidates with experience in customer feedback and follow-up will be preferred.
- Should be comfortable speaking with customers over the phone.
- Should be target-oriented, organized, and customer-focused.

📌 Walk-in || Tele Caller - Service Centre (Navi Mumbai)
🏢 oppo
📍 Navi Mumbai