Role Purpose

Provide L2 database operations support for SQL Server and Azure SQL environments, including incident resolution, alert investigation, backup/recovery support, patch coordination, change execution, health checks and RCA support.

Engagement Context

Engagement Context: Database Platform Support is a managed L1/L2 operations engagement supporting SQL Server, Azure SQL, PostgreSQL and Oracle. The support model is 24x7 including weekends and focuses on monitoring, incident triage, operational tasks, backup monitoring, change support, vulnerability remediation support, SOP/playbook execution and timely escalation to L3/Engineering for non-SOP or design-level work.

Mandatory Skills

46 years SQL Server DBA/production support experience

Experience with Azure SQL DB/Managed Instance support

Incident, problem and change management experience

Backup/recovery and database maintenance experience

Performance troubleshooting for common issues

Willingness to work in 24x7 shift operations

Positive-to-Have Skills

PowerShell/T-SQL scripting

Knowledge of Always On/replication/log shipping

Experience using Jira/ServiceNow, monitoring and alert tools

Audit/compliance evidence collection

Key Responsibilities

Incident & Problem Management

Own P2-P4 ticket resolution within L2 scope

Investigate alerts, incidents and service disruptions

Participate in major incident bridges as required

Escalate L3/design issues with clear findings and evidence

Database Operations

Perform approved database provisioning and operational changes

Support backup validation, recovery requests and maintenance tasks





Execute approved patching/pre-check/post-check tasks

Support access management and operational troubleshooting

Monitoring & Health Checks

Analyze CPU, memory, disk, job, availability and growth alerts

Run health-check scripts and document findings

Review failed jobs and backup failures

Maintain ticket hygiene and timely updates

Support Activities

Support migrations/deployments under approved runbooks

Contribute to RCA documentation and problem reduction

Update SOPs and KEDB articles

Support weekly/monthly reporting inputs

Scope Boundary / Important Positioning for TA

This role is scoped to L1/L2 operations and should not be positioned as platform ownership, architecture ownership or product-code remediation.

Non-SOP engineering changes, architecture design, topology changes, query rewrites or index strategy ownership should be escalated to the appropriate Engineering/L3 teams.

Candidates should be comfortable working in a 24x7 SLA-driven production support environment with strong ticket hygiene and communication discipline.

Experience with Jira/ITSM tools, monitoring tools, alert response, incident bridges and shift handovers is important for all roles.

TA Screening Focus

Ask for recent SQL Server production support examples

Validate Azure SQL hands-on support

Probe backup/recovery and job failure troubleshooting

Check understanding of escalation boundaries

Suggested Evaluation Outcome Labels

Strong Fit

Good Fit

Hold / Backup

Not Aligned

Note: This JD is drafted for recruitment intake and TA screening. Final role alignment should be validated through technical evaluation and hiring manager review.

📌 Walk-in || Senior SQL Azure DBA consultant (Bengaluru)
🏢 Mobilution It Systems
📍 Bengaluru