Role & responsibilities :-

- Handle customer calls (International voice process) with professionalism and empathy.
- Resolve customer queries related to billing and technical issues, account-related queries, and product/services information.
- Escalate complex queries to higher-level support teams while maintaining customer satisfaction.
- Ensure high level of customer satisfaction and professionalism.
- Accurately document customer interactions and resolutions in the system.

Desired Candidate Profile:
- Minimum 1 Year of experience in international voice/blended process.
- Excellent verbal communication skills in English.
- Willing to work in US shift.
- Strong Problem - solving skills and customer - oriented approach.
- Undergraduate or Graduate from any stream.

Perks and Advantages:
- 2 - Way Cab Facilities (Pick and Drop)
- 5 - Days working in a week.
- Attractive Incentives
- Structured career growth and internal learning platforms.

MEGA WALK-IN DRIVE | 10 August 2026 to 20 August 2026 | 11 AM TO 6 PM VENUE : Tech Mahindra Ltd. - Plot No. 1, Phase 3, Hinjewadi, Pune - 411105

For more details reach us on below contact numbers:

Aakriti Singh - (phone hidden)

Email id- [email protected]

📌 Walk-in || Mega Walk-in (International Voice & Semi Technical Process) Pune
🏢 Tech Mahindra
📍 Pune