We require experience candidates between 1 to 3 years and someone who can come for Face to interview

Serving notice / Immediate to 30 days only required

Candidate should be ready to work in Bangalore location

Required Skill : We are looking for candidates with L1-level experience in Network Support / Network Administration / Network Engineering, with hands-on knowledge of FortiGate rewall Routing and Switching, R & S, Wireless and SDWAN .

Key Responsibilities:

- Monitors client infrastructure and solutions.
- Identifies problems and errors prior to or when they occur.
- Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction.
- Investigates first line incidents assigned and identifies the root cause of incidents and problems.
- Fulfils approved requests following agreed procedures.
- Provides telephonic or chat support to clients when required.
- Executes approved maintenance activities including patching and configuration changes.
- Follows the required handover procedures for shift changes to ensure service continuity.
- Reports and escalates incidents where necessary.
- Ensures the efficient and comprehensive resolutions of incidents and requests.
- Proactively identifies opportunities for work optimization.




- Updates existing knowledge articles or creates new ones.
- Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities.
- May also contribute to / support on project work as and when required.
- May work on implementing and delivering disaster recovery functions and tests.
- Performs any other related task as required.

Knowledge and Attributes:

- Ability to communicate and work across different cultures and social groups.
- Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
- Ability to maintain a positive outlook at work.
- Ability to work well in a pressurized workplace.
- Ability to work hard and put in longer hours when it is necessary.
- Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
- Ability to adapt to changing circumstances.
- Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.

📌 Walk-in || Network Engineer (Bengaluru)
🏢 NTT Data
📍 Bengaluru