Job Responsibility:

- Understands the various computer screens and how to utilize them effectively
- Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff
- Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance
- Adheres to all company and specific Contact Center policies and procedures

• Completes any work as assigned by Management

Knowledge, Skills and Other Abilities:

- Strong process orientation
- High energy, High Integrity & Work Ethics
- Solid interpersonal skills & ability to communicate effectively

• Strong problem solving skills.

Educational & Essential Experience:

- Bachelor's Degree in any streem
- Excellent Written and spoken communication,



business technical writing
- Computer Skills ability/experience using computer applications

• Willing to work in a contact centre environment with 24/7 rotational shifts (including night shifts) • Open to work in a blended environment(Voice &Chat;/Email)

Salary: Fresher- 15500 in hand (NAPS/NATS)

Experience -18500 in hand (NAPS/NATS)

6 days working

1 rotational off

24*7 - Rotational shifts

One side transport facility only in ODD hours

Customer service + upselling

Interview Process:

1. HR round
2. AMCAT assessment - overall 40%
3. Ops round

📌 Walk-in || Process Associate | ATAIN | (Gurugram)
🏢 Atain
📍 Gurugram