Job Summary As a Store Executive in a high-end jewellery showroom you will be responsible for delivering a superior customer experience through in-store assistance product recommendations and proactive sales initiatives including sales calling You will support daily store operations help drive footfall and build long-term relationships with clients The role demands excellent communication skills attention to detail and a customer-centric approach Key Responsibilities 1 Sales Customer Service Welcome and engage customers visiting the showroom Understand individual customer preferences and recommend suitable jewellery pieces gold diamond platinum silver Explain jewellery specifications - karat certification stone quality pricing and offers Ensure smooth sales conversions handle objections and follow up as needed Promote ongoing store offers loyalty programs and festive schemes 2 Sales Calling Tele calling Outbound Call existing and prospective customers to inform them about new collections promotions events and festive offers Follow up on leads enquiries and pending quotations Schedule appointments or showroom visits via phone SMS WhatsApp Maintain a customer calling database CRM system with proper follow-up tracking Record call outcomes and report daily call activity to the store manager Handle inbound calls professionally and provide accurate product store information 3 Store Operations Inventory Assist in stock arrangement jewellery display setup and regular cleaning of counters Handle jewellery items with care and ensure all pieces are securely tagged and placed Participate in daily opening closing stock counts and coordinate with inventory team Ensure compliance with all SOPs regarding security hygiene and customer service 4 Billing Documentation Operate the billing system and prepare accurate invoices Maintain sales documentation customer KYC and transaction records Issue warranties certificates of authenticity and tax invoices 5 CRM Customer Retention Develop strong client relationships through personalised service and timely follow-ups Maintain updated records of birthdays anniversaries and preferences for gifting suggestions or campaigns Coordinate post-sale services like resizing repolishing exchanges or repairs 6 Team Support Reporting Collaborate with team members to meet daily and monthly sales targets Attend internal meetings product training and promotional briefings Share customer feedback complaints or suggestions with management Required Skills Qualifications Education Minimum HSC Graduate preferred Experience 1-3 years in retail jewellery tele calling or customer service roles Languages Fluent in English Hindi and Marathi preferred Core Skills o Excellent verbal communication and persuasion skills o Basic jewellery knowledge gold purity diamond grading hallmarking etc o Ability to make confident and courteous sales calls o Familiarity with CRM software or Excel for maintaining calling lists o Solid organisational and interpersonal abilities o High level of honesty and customer confidentiality Compensation Benefits Salary Range 15 000 - 30 000 month depending on experience Incentives Monthly sales commissions calling performance bonuses Other Benefits Diwali festive bonuses uniforms and training Leave Policy Weekly off on Monday leave as per company norms Preferred Candidate Profile Experience in a branded jewellery outlet e g Tanishq Kalyan Malabar TBZ etc Comfortable making a minimum number of daily customer calls e g 40-60 Knowledge of jewellery trends gifting patterns and festive buying behaviour in Mumbai Local candidates preferred due to store timings and commuting needs Job Type Full-time Pay 10 098 69 - 34 601 50 per month Schedule Day shift Supplemental Pay Commission pay Work Location In person

📌 Store Executive For Jewellery Outlet (Maharashtra)
🏢 DAYSAAN INFRA
📍 Maharashtra