Learning Support - Analyst Workyou lldo As an Analyst provide day-to-day support on Deloitte Learning Platform specializing as an admin role in the SABA cloud LMS should work as part of an extended team for internal clients you may also require working directly with Deloitte professional to fix the issue that they are facing You will also assist them by providing necessary advisory support to help them resolve their query request Create monitor and close action Sales force and Service Desk cases in a timely manner meeting the Service Level Expectation SLE Manage Live Chats Manage their respective cases including following up on open issues assisting with issue resolution escalating issues working directly with the other referral teams Ensure customer satisfaction by proper escalation within a quick turnaround time Answer inquiries in the areas of content learning organization and contacts where to find certain learning information e-Learning guide etc Flag any issues related to the process immediately with the lead and propose solutions to fix the same Willing to be flexible based on the business requirement Identify process improvements in the process and works towards implementing the same with the help of the team lead Redirect inquiries about systems and functionality to appropriate resources within a tracking system Participate in systems Testing as and when required Should take on additional responsibilities as and when required Become a subject matter expert by learning all the concepts Act as point of contact for the new hire and help them in processing without any hassles Theteam Global Talent supports our high-performing and diverse professionals around the world We engage with our business units to promote growth and development of our people toward their individual qualified and personal advancement while ensuring a balance of career and life goals Qualifications Qualifications Required Must have 1-3 years of proven working experience as a Customer service executive Customer Has knowledge and working experience on any Learning Management System LMS Strong written and verbal communication skills must be an effective communicator Excellent customer service skills ability to interact with customers globally Intermediate to advanced capabilities in word-processing Excel Ability to prioritize time and work on multiple tasks with ongoing deadlines Strong interpersonal skills and ability to interact well with multiple teams Self-starter highly motivated to learn new skills Able to work independently with minimal supervision Must have excellent time management skills Must be able to collaborate with internal teams global clients and cross border stakeholders Ourculture Deloitte Global inspires leaders at every level We believe in investing in you helping you embrace leadership opportunities at every step of your career and helping you identify and hone your unique strengths We encourage you to grow by providing formal and informal development programs coaching and mentoring and on-the-job challenges We want you to ask questions take chances and explore the possible Professionaldevelopment From entry-level employees to senior leaders we believe in investing in you helping you identify and hone your unique strengths at every step of your career We offer opportunities to build new skills take on leadership opportunities and connect and grow through mentorship From on-the-job learning experiences to formal development programs our professionals have a variety of opportunities to continue to grow throughout their career Benefits At Deloitte we value our people and offer employees a broad range of benefits Our Total Rewards program reflects our continued commitment to lead from the front in everything we do that s why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being Shift timings-2 PM-11 PM Location-Hyderabad EAG-Talent Our purpose Deloitte s purpose is to make an impact that matters for our people clients and communities At Deloitte purpose is synonymous with how we work every day It defines who we are Our purpose comes through in our work with clients that enables impact and value in their organizations as well as through our own investments commitments and actions across areas that help drive positive outcomes for our communities Our people and culture Our inclusive culture empowers our people to be who they are contribute their unique perspectives and make a difference individually and collectively It enables us to leverage different ideas and perspectives and bring more creativity and innovation to help solve our clients most complex challenges This makes Deloitte one of the most rewarding places to work Professional development At Deloitte professionals have the opportunity to work with some of the best and discover what works best for them Here we prioritize professional growth offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills Our state-of-the-art DU The Leadership Center in India located in Hyderabad represents a tangible symbol of our commitment to the holistic growth and development of our people Explore DU The Leadership Center in India Advantages to help you thrive At Deloitte we know that great people make a great organization Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally physically and financially and live their purpose To support our professionals and their loved ones we offer a broad range of benefits Eligibility requirements may be based on role tenure type of employment and or other criteria Learn more about what working at Deloitte can mean for you Recruiting tips From developing a stand out resume to putting your best foot forward in the interview we want you to feel prepared and confident as you explore opportunities at Deloitte Check out recruiting tips from Deloitte recruiters Requisition code 307376