Hands on experience supporting Incident Problem and Change Management processes Ability to analyse service data and build maintain and enhance Power BI dashboards to support operational and management reporting Experience creating explicit and professional PowerPoint presentations for IT Service Management forums service reviews and stakeholder updates Strong written and verbal communication skills with the ability to explain ITSM concepts to non-technical audiences Experience building and maintaining positive working relationships across IT and the wider business Ability to capture document and maintain process documentation and service management artefacts Familiarity with service management tools such as ServiceNow or similar ITSM platforms Basic understanding of KPIs SLAs and service performance reporting Ability to support continual service improvement initiatives through data analysis and insights Organised and detail focused with the ability to manage multiple priorities effectively Strong customer-focused mindset with an emphasis on service quality and user experience Comfortable working collaboratively within an IT team and across functional boundaries Desirable experience of working in an enterprise IT environment or service desk function Interest in process improvement automation and service maturity development Qualifications Strong foundational knowledge of IT Service Management principles with a clear desire to grow and develop a career in ITSM ITIL Foundation certified or working towards certification Willingness to learn ITSM best practices frameworks and operational governance Additional Information Our Benefits Versatile working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program EAP NIQ may utilize artificial intelligence AI tools at various stages of the recruitment process including resume screening candidate assessments interview scheduling job matching communication support and certain administrative tasks that help streamline workflows These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria All use of AI is governed by NIQ s principles of fairness transparency human oversight and inclusion Final hiring decisions are made exclusively by humans NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations If you have questions require accommodations or wish to request human review were permitted by law please contact your local HR representative For more information please visit NIQ s AI Safety Policies and Guiding Principles https www nielseniq com global en ai-safety-policies About NIQ NIQ is the world s leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View TM NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90 of the world s population For more information visit NIQ com Want to keep up with our latest updates Follow us on Our commitment to Diversity Equity and Inclusion At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve We believe that embracing a wide range of perspectives drives innovation and excellence All employment decisions at NIQ are made without regard to race color religion sex including pregnancy sexual orientation or gender identity national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact To learn more about our ongoing efforts in diversity and inclusion please visit the

📌 Systems Engineer (itsm Service Management Analyst, Powerbi) (Chennai)
🏢 Nielseniq
📍 Chennai