Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible We are renowned for our technical excellence and leading innovations and for making a difference to our clients and society Our workplace embraces diversity and inclusion - it s a place where you can grow belong and thrive Your day at NTT DATA As a Security Managed Services Engineer L1 at NTT DATA you will step into an entry-level role focused on maintaining our clients firewall infrastructures Your main objective will be to ensure our Service Level Agreements SLAs are met with zero missed conditions You ll be front-line support handling standard and low-complexity incidents and service requests as well as contributing to project work when needed Daily you ll monitor client infrastructure and solutions quickly identifying and investigating problems and errors before or as they occur You ll provide telephonic ITSM ticket or chat support to clients ensuring efficient and comprehensive resolutions of incidents and requests By scheduling maintenance activities like patching and configuration changes you contribute to a proactive approach in managing and optimizing workflows You ll follow necessary handover procedures for shift changes to ensure service continuity and update existing knowledge articles or create new ones A key part of your role will be identifying opportunities for work optimization including automation of work request fulfilment incident resolution and other process improvements You may also be involved in implementing and delivering disaster recovery functions and tests To thrive in this role you need to have Entry-level experience with troubleshooting and providing support in security network DATA centre systems or storage administration and monitoring services within a medium to large ICT organization Working knowledge of ITIL processes Skills in active listening techniques such as paraphrasing probing for further relevant information and refraining from interrupting Highly disciplined in handling of tickets on day-to-day basis Act promptly as per defined Sop s Try to resolve as many tickets as possible using available Knowledge articles or provided Sop s Good understanding of using ITSM tools Ability to communicate and work across different cultures and social groups Capacity to plan activities and projects well in advance adapting to changing circumstances as needed Positive outlook and ability to perform well under pressure Eagerness to work diligently and extend hours when necessary Client-centric approach always putting clients at the forefront of interactions Bachelor s degree or equivalent qualification in IT Computing or demonstrated equivalent work experience Workplace type On-site Working About NTT DATA NTT DATA is a 30 billion trusted global innovator of business and technology services We serve 75 of the Fortune Global 100 and are committed to helping clients innovate optimize and transform for long-term success We invest over 3 6 billion each year in R D to help organizations and society move confidently and sustainably into the digital future As a Global Top Employer we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies Our services include business and technology consulting data and artificial intelligence industry solutions as well as the development implementation and management of applications infrastructure and connectivity We are also one of the leading providers of digital and AI infrastructure in the world NTT DATA is part of NTT Group and headquartered in Tokyo Equal Opportunity Employer NTT DATA is proud to be an Equal Chance Employer with a global culture that embraces diversity We are committed to providing an environment free of unfair discrimination and harassment We do not discriminate based on age race colour gender sexual orientation religion nationality disability pregnancy marital status veteran status or any other protected category Join our growing global team and accelerate your career with us Apply today

📌 Ms Engineer - Security (Chennai)
🏢 NTT Data
📍 Chennai