Country India Working Schedule Full-Time Work Arrangement Hybrid Relocation Assistance Available No Posted Date 02-Feb-2026 Job ID 14853 Description and Requirements Job Responsibilities Essential Functions Point of contact for delinquent customers Track and follow-up with customer until case is paid to current or terminated and referred to collections Ensures Regional Market objective of World Class Customer Service is met Ensure that the assigned targets are met in accordance with SLA compliance standards and internal standards Prioritize daily workload to ensure a specified turnaround time TAT objective is maintained Research and resolve billing inquiries and discrepancies for delinquent accounts with policy owner employer agents brokers and group sales offices Ensure adherence to established attendance schedules Continually monitor Delinquency Reports and notify group sales offices policy owner and broker of past due account status to conserve business Continually monitor lockbox report to resolve unallocated premium Coordinate with legal on bankruptcy cases as appropriate Review Audit new case census data for accuracy of first bill AM for the purpose of reporting performance escalation handling clarifying concerns and seeking feedback and support Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance Agents for the purpose of seeking cooperation clarification on process-related matters providing assistance and support when required Subject Matter Expert for the purpose of work thread related issues and escalated transactions QCA for the purpose of feedback and audit Trainers for the purpose of Pre-process and Process training Any other essential function that may occur from time to time as directed by the Supervisor Knowledge Skills and Abilities Process Specific Skills Knowledge about the Insurance industry in US Knowledge about US Culture Knowledge of collection fundamentals Knowledge and skills Excellent listening oral and written communication skills Escalate issues if required Proven customer service skills Excellent analytical and research skills Accounting math problem solving skills Self-motivated well organized and flexible with a sense of urgency approach Teamwork Managing Self Adaptability Ability to work successfully in production driven environment Adaptability to change Other Requirements Ability to continually work in a challenging environment Knowledge of MS Office - Excel Power Point Word Self-initiated and zeal for continuous improvement Should be able to present effectively Adaptability to change Ability to manage multiple tasks prioritizing effectively Working Relationships Internal Contacts Training HR Operations and other Enabling Education Requirements Education Requirements Graduate or Diploma holders with at least 15 years of education Work Experience Requirements Work Experience Requirements Minimum six months of work experience in a related field is required Experience in Insurance organizations Banks shall be preferred About MetLife Recognized on Fortune magazine s list of the World s Most Admired Companies and Fortune World s 25 Best Workplaces TM MetLife through its subsidiaries and affiliates is one of the world s leading financial services companies providing insurance annuities employee perks and asset management to individual and institutional customers With operations in more than 40 markets we hold leading positions in the United States Latin America Asia Europe and the Middle East Our purpose is simple - to help our colleagues customers communities and the world at large create a more confident future United by purpose and guided by our core values - Win Together Do the Right Thing Deliver Impact Over Activity and Think Ahead - we re inspired to transform the next century in financial services At MetLife it s Join us

📌 Sr. Insurance Associate (India)
🏢 Nameless
📍 India