Wyndham Hotels Resorts is now seeking a Manager Franchise Operations to join our team in Gurgaon India Job Summary The Manager Franchise Operations Eurasia works with a smaller portfolio of noncomplex Hotels to proactively enhance performance They also work collectively with the new hotel openings team to ensure pre opening hotels open in accordance with expectations They work with individual hotel management teams to develop action plans and implement successful and measurable programs to assist in meeting Revenue Product Service and Brand requirements They are expected to share best demonstrated practices information on the use of Wyndham Hotels Resorts WHR programs and tools advise on a host of sales and marketing topics and product and service improvement utilizing Medallia CRM and COM Culture work with other internal Departments Sales Marketing Revenue Management Training Central Operations Architecture Design Construction Sourcing Sustainability Finance Development Legal and Human Resources to coordinate direction and support as needed They must be able to review analyze and create a complete strategy for delivering brand value and hotel performance support for their portfolio They should have excellent presentation skills and the ability to facilitate effective meetings with multiple stakeholders Their objectives are aligned to our WHR Strategic priorities and KPIs will be measured as follows ENHANCE OUR OWNER VALUE PROPOSITION Brand Engagement through Business Review Meetings Quality Assurance Guest Feedback - OSAT OSR NPS Accounts Receivable Wyndham Rewards Contribution GROW OUR SYSTEM Property Retention Development Referrals Brand Compliance Training ADVANCE OUR VALUES-DRIVEN CULTURE Wyndham Green Responsibilities Franchise Operations Support Acts as a primary contact for hotel management regarding brand positioning standards programs education programs requirements and support departments including regular and consistent communication with Principal Correspondents Asset Managers Market Managing Directors and others representing hotel ownership Works with Legal Finance Central Operations and Development to tackle issues related to ownership changes insurance monitoring and enforcement of fees outstanding from hotels and retention and renewals processes Uses available performance reports to analyze and prioritize their portfolio based on opportunity to improve creates action plans for operations support tracks trends and KPI performance throughout the year and adjusts their plan accordingly Conducts hotel business review meetings Prepares pre-visit documentation and analysis in advance Conducts on-property visits with the management of the hotel develops and records detailed action plans for implementation by the hotel in SalesForce Follows up with all hotels within 30 days to ensure all action items have been implemented properly Documents those areas that are not completed and distributes to hotel management and ownership representation Coordinates plans and conducts hotel level training mandatory Leader compliance training General Manager Orientation HMP and other programs developed as the Brand s business needs arise Ensures awareness of and assists with the deployment of brand related tools training programs and resources This includes current and future brand standards and potential budget investment assumptions Works directly with Central Operations Quality Assurance to ensure standards are being properly met Assists hotels with maximizing the use of the Wyndham Community functionality to ensure proper service levels to all hotel guests resulting in increased loyalty including analysis of key Medallia statistics and Wyndham Rewards data to develop operational plans to improve in all areas identified Conducts consultation process focusing on overall Product Service compliance to brand standards hotel sales and marketing opportunities Visits hotels as necessary to review revenue product and service objectives as well as Brand Standards Possibly completes multiple hotel visits for hotels not meeting revenue objectives Prepares monthly activity reports and quarterly expense analysis Openings Works with the New Hotel Openings team to ensure a best in class opening process Conducts frequent communication with the hotel s Management and team members Works with the WHR Commercial and New Hotel Openings team to ensure proper selling strategies in all group and negotiated segments Uses key booking statistics to insure proper levels of post opening revenues Coordinates awareness and booking activity with appropriate Global Regional Sales representatives Conducts pre-opening consultation and site visit Ensures proper opening set up and training is delivered as it relates to brand standards and quality Responsibilities cont d Contribution Delivers regional performance and improves brand contribution through the execution of a Commercial plan in conjunction with the EMEA Commercial Team Works with the Revenue Management team to identify hotels with revenue opportunities and coordinate actions and messaging Works closely with the hotel sales teams to significantly improve top line performance and RevPAR Index trends up to and including SWOT meetings with these targeted People Executes directives of WHR s mission goals and objectives and demonstrates through ongoing and direct motivation communication group dynamics and leadership - Acts as an ambassador for the company by adopting core COM behaviours and demonstrating WHR values - Integrity Accountability Inclusive Caring and Fun - taking a positive lead to promote and represent the company and its brands Represents the Company at industry events and networking opportunities Leverages internal WHR leadership counterparts to ensure that their portfolio receives and implements the tools and programs needed in each property Ensure Wyndham Green and WHR philanthropic agendas contribute to the communities in which we live and operate Scope Financial Responsibility This individual will have a broad liaison throughout the organization and externally at all levels and functions and will therefore forge and nurture strong relationships with decision makers at the highest level They will exercise a medium level of autonomy and their actions will have an impact on hotel retention They will act as an ambassador for all departments as part of a unified WHR team and will be expected to identify access and influence the necessary resources to drive business results They are the initial point of contact for hotel management company key stakeholders and therefore play an integral part in strengthening the Company s value proposition and the growth of the organization in the region Abilities Key Competencies Skills Alongside the professional competencies outlined below the successful candidate will demonstrate the fundamentals of Wyndham s Count on Me Service Culture to be Responsive Respectful and Deliver a Great Experience This will form the cornerstone of their approach as they carry out all tasks with the Count on Me Building Blocks in mind Compassionate Engaged Dependable Courteous Inclusive Hospitable Prepared and Personalised Influence - Possesses influencing skills in order to create a positive foundation for on-going relationships Collaboration Relationships - Initiates builds and maintains lasting qualified relationships based on mutual respect and understanding that foster a collaborative approach to working Innovation - Takes an cutting-edge and creative approach that applies the best fit solution for the situation in hand Communication - Communicates clearly and effectively in writing and in person Fosters an open and honest communication style and has strong presentation skills Analysis - Able to read analyse and understand numerical or verbal data in order to assess a commercial situation and present a compelling business case based on real information Business Acumen - Demonstrates good knowledge of commercial and financial fundamentals able to predict the impact of particular activities on the bottom line of the business Driving Results - Sets high goals for personal accomplishment using measurement methods to monitor progress toward goal attainment identifying and understanding issues problems and opportunities Develops effective course of action and appropriate solutions Makes purposeful observations and recommendations to create positive improvements for the team and or guest Obtains and assigns resources to achieve desired results Adjusts action based on changed priorities Flexibility - Adaptable and accepting of change able to cope with an evolving business landscape applying the best fit solution to each unique situation Valuing Diversity - Able to consider understand and empathize with the priorities and challenges of others Shows the highest standards of honesty integrity and discretion and creates trust with all team members clients and customers Engenders credibility and respect within the hospitality arena thereby enabling immediate recognition as a key player in the industry Leadership - Demonstrates the qualities of leadership people management and the ability to motivate and inspire others Consultative - Makes purposeful observations and recommendations to create positive improvements and advances for the team and or customer Experience Certificates Education The candidate would ideally be a graduate with a Hospitality degree or have equivalent demonstrable professional experience Expertise in franchising or hotel management and an in depth understanding of the hospitality sector are essential Significant experience with an emphasis in one or more of the following hotel operations and commercial leadership Experience in a senior management position within an international corporate environment with responsibility for planning and development of business procedures and processes budgeting and regular forecasting particularly with a multiple territory focus is required Experience with direct P L responsibility for revenues and GOP EBITDA Previous experience in the hospitality arena both domestically and internationally is essential ideally with exposure to multiple brands in a multi-unit or regional role Highly developed analytical skills Extensive senior leadership and people management experience Fluency in English is essential COMPANY OVERVIEW Wyndham Hotels Resorts is the world s largest hotel franchising company by the number of properties with approximately 9 200 hotels across over 95 countries on six continents Through our network of approximately 872 000 rooms appealing to the everyday traveler Wyndham commands a leading presence in the hospitality industry Headquartered in Parsippany N J with offices around the world in London Shanghai Buenos Aires Dubai and more Wyndham employs more than 2 000 corporate team members worldwide who are dedicated to the Company s mission of making hotel travel possible for all Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands think household names like Wyndham La Quinta Ramada Days Inn and Super 8 Wyndham team members are a widespread group of individuals with diverse interests and backgrounds Our unique Count on Me culture commitment to flexibility and core values of Integrity Accountability Inclusivity Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work Job Location WHG India Baani Address One Golf Course Road Sector 56 Gurgaon Haryana 122011 Employment Status Full-time Employment Disclaimer In some locations around the world Wyndham Hotels Resorts manages hotel properties on behalf of a third party owner At many of those properties the Hotel owner is the actual employer and Wyndham Hotels Resorts performs recruiting and hiring functions on behalf of the owner I understand and agree that by applying through this site I may be applying for a position with a company other than Wyndham Hotels Resorts where Wyndham Hotels Resorts is serving only as the recruiter and will not be my actual employer