Job Summary The Call Center Representative is the first point of contact for our drivers providing skilled friendly and efficient service You will handle a high volume of inbound and or outbound calls addressing drivers inquiries and assigning vehicles for them resolving issues and ensuring a positive drivers experience that reflects our company s values Key Responsibilities Answer a high volume of inbound calls promptly and professionally Listen attentively to drivers needs questions and complaints to understand the core issue Provide accurate and timely information about products services and company policies Troubleshoot drivers issues and provide step-by-step solutions Process orders forms applications and requests efficiently De-escalate stressful situations and handle dissatisfied customers with patience and empathy Document all drivers interactions comments and complaints in the drivers database Meet personal and team key performance indicators KPIs such as call volume average handle time and drivers satisfaction scores Stay current with product knowledge company updates and promotional offers Escalate complex issues to the appropriate department or supervisor as needed Accurately enter data from source documents into the appropriate computer system database or spreadsheet Verify data by comparing it to source documents and reviewing for errors Maintain confidentiality and comply with data integrity and security policies Generate reports perform simple analysis and complete assigned tasks as required Job Types Full-time Permanent Fresher Pay 250 000 00 - 372 000 00 per year Work Location In person

📌 Call Center Agent (Telangana)
🏢 Pacer Global Logistics
📍 Telangana