Job Title Client Success Manager Performance Marketing Company Grow India Tech Experience 3-7 Years Location Wakad Pune Role Overview Grow India Tech is seeking a results-driven Client Success Manager to bridge the gap between our technical ad operations and our clients business goals In this role you will not just manage relationships you will act as a strategic consultant monitoring the growth and ROI of Meta and Google Ad campaigns You will ensure our clients understand their performance metrics Lead Gen Sales and are constantly scaling their business with us Key Responsibilities 1 Client Strategy Growth Monitoring Performance Oversight Actively monitor client ad accounts specifically Meta Ads and Google Ads to ensure campaigns are meeting the agreed-upon KPIs CPA ROAS ROI ROI Analysis Analyze data to track Lead Generation quality and Performance Marketing efficiency Translate complex metrics into clear business value for the client Strategic Planning Collaborate with the media buying team to propose optimization strategies If a campaign is underperforming you are responsible for communicating the why and the fix to the client Growth Consulting Identify opportunities to scale budgets or expand into new channels e g suggesting Google Search for high-intent capture alongside Meta awareness 2 Relationship Management Communication Primary Point of Contact Serve as the main liaison for a dedicated portfolio of high-value accounts Reporting Conduct weekly monthly performance reviews using detailed reports Move beyond sending spreadsheets provide insights on what the data meansfor their business growth Retention proactively address client concerns to prevent churn Ensure high client satisfaction scores CSAT Onboarding Manage the onboarding process for recent clients ensuring their pixel tracking events manager and goals are correctly set up before launch 3 Cross-Functional Collaboration Work closely with the Graphic Design and Copywriting teams to ensure ad creatives align with the client s brand voice and performance goals Provide feedback to the Ad Operations team based on client inputs and market trends Required Skills Qualifications Experience 3 to 7 years of proven experience in Digital Marketing with at least 2 years specifically in a Client Success Account Management or Strategist role Platform Expertise Meta Ads Facebook Instagram Deep understanding of Lead Generation forms conversion objectives pixel tracking and retargeting audiences Google Ads Familiarity with Search Display and Performance Max campaigns Analytical Skills Ability to read data from Google Analytics GA4 and Ad Managers to determine ROI and ROAS Communication Exceptional verbal and written communication skills You must be able to de-escalate situations and explain technical concepts to non-technical business owners Tools Experience with CRM tools HubSpot Salesforce and Reporting tools Looker Studio Supermetrics is a plus Key Performance Indicators KPIs for this Role Client Retention Rate Maintaining a low churn rate across your portfolio Upsell Cross-sell Revenue Increasing client ad spend or adding new services Client ROI Growth Demonstrable improvement in client results Leads Sales quarter-over-quarter Why Join Grow India Tech Work with a dynamic team focused on high-growth performance marketing Opportunity to handle diverse portfolios across Real Estate E-commerce EdTech Finance etc Competitive salary and performance-based incentives Job Types Full-time Permanent Pay 400 000 00 - 1 000 000 00 per year Benefits Cell phone reimbursement Paid sick time Experience Digital marketing 3 years Required