JLL supports the Whole You personally and professionally Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology to our clients We are committed to hiring the best most talented people in our industry and we support them through professional growth flexibility and personalized benefits to manage life in and outside of work Whether you ve got deep experience in commercial real estate skilled trades and technology or you re looking to apply your relevant experience to a new industry we empower you to shape a brighter way forward so you can thrive professionally and personally Digital Lead - MSCOE M2 Band Location Gurugram Function Marketing Services Centre of Excellence MSCOE Role Type Full-time Manager M2 Band Business Title Group Operations Lead Digital Marketing Shift Time 1-10pm IST Role Overview The Digital Lead will oversee a multi-disciplinary digital team within the MSCOE responsible for delivering world-class digital marketing execution across AEM website management marketing automation Eloqua web campaign analytics SEO paid media operations and social media This role partners closely with global and regional marketing teams business stakeholders and product owners to ensure consistent scalable and high-quality digital delivery aligned to enterprise standards Key Responsibilities 1 Digital Operations Leadership Lead and manage cross-functional digital large team of 70-80 team members including AEM Website Management Content Publishing Eloqua Marketing Automation Execution Web Campaign Analytics Social Media Community Execution SEO Paid Media Operations Ensure seamless coordination prioritization and delivery across all digital workstreams 2 Stakeholder Business Partnership Act as the primary point of contact for global marketing regional teams and business leads for digital execution Translate marketing strategies into operational digital plans Drive proactive engagement ensuring clarity on timelines scope and expected outcomes 3 Website MarTech Excellence Oversee AEM governance component usage content quality and publishing SLAs Ensure Eloqua campaign builds workflows segmentation and QA meet global standards Partner with MarTech and product teams to optimize platform usage and introduce new capabilities 4 Paid Owned and Earned Media Execution Oversee day-to-day execution across SEO SEM social media publishing and paid media trafficking Ensure channel best practices optimisation recommendations and performance monitoring Support campaign launches with cross-channel alignment 5 Analytics Insights Lead web analytics and campaign reporting ensuring accurate tagging dashboarding and interpretation Drive insights to improve campaign effectiveness user experience and conversion outcomes Ensure adherence to data privacy and compliance standards 6 Quality Governance Process Optimization Drive standard operating procedures QA processes documentation and continuous improvement Implement best-practice workflows across channels and platforms Monitor performance throughput and delivery excellence metrics 7 Team Management Capability Building Manage a diverse digital team providing coaching upskilling and performance management Identify skill gaps design learning paths and build digital capability within the COE Foster a culture of innovation accountability and shared success Required Experience Qualifications 16-20 years of experience in digital marketing operations or digital delivery roles Deep expertise in at least two core areas AEM website management Eloqua marketing automation SEO paid media analytics or social media Experience managing multi-skilled digital teams in a global organization or COE setup Solid understanding of MarTech ecosystems web governance tagging frameworks and campaign execution Proven track record of stakeholder management at senior levels Strong analytical and problem-solving skills with an execution mindset Technical Skills Preferred Adobe Experience Manager AEM Oracle Eloqua or similar MAP Marketo Pardot HubSpot Google Analytics Adobe Analytics Google Tag Manager UTM frameworks SEO tools SEMrush Ahrefs Screaming Frog Paid media platforms Google Ads Meta LinkedIn DSPs Social publishing tools Sprinklr Hootsuite or equivalent Experience with dashboards Tableau PowerBI is a plus Behavioral Competencies Strong communication and stakeholder management Problem-solving and ability to simplify complex workflows Team leadership and cross-functional collaboration Bias for action quality and operational rigor Ability to thrive in a fast-paced global environment Success Measures successfully leading a high-performing team with High-quality on-time digital execution Increased operational efficiency and standardization Stakeholder satisfaction NPS feedback scores Strong team performance capability development and low attrition Demonstrated improvement in campaign performance and digital hygiene metrics If this job description resonates with you we encourage you to apply even if you don t meet all of the requirements below We re interested in getting to know you and what you bring to the table Personalized benefits that support personal well-being and growth JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health About JLL - We re JLL a leading professional services and investment management firm specializing in real estate We have operations in over 80 countries and a workforce of over 102 000 individuals around the world who help real estate owners occupiers and investors achieve their business ambitions As a global Fortune 500 company we also have an inherent responsibility to drive sustainability and corporate social responsibility That s why we re committed to our purpose to shape the future of real estate for a better world We re using the most advanced technology to create rewarding opportunities amazing spaces and sustainable real estate solutions for our clients our people and our communities Our core values of teamwork ethics and excellence are also fundamental to everything we do and we re honored to be recognized with awards for our success by organizations both globally and locally Creating a diverse and inclusive culture where we all feel welcomed valued and empowered to achieve our full potential is important to who we are today and where we re headed in the future And we know that unique backgrounds experiences and perspectives help us think bigger spark innovation and succeed together

📌 Group Operations Lead, Digital Marketing (Haryana)
🏢 JLL
📍 Haryana